Senior Product Associate - Offers & Shopping

Job Description

Offers & Shopping is dedicated to driving measurable outcomes for brands and real benefits for our customers.  Our ad solutions leverage our strong merchant relationships, our 65mm customer base, and industry leading customer insights to find, attract, and engage intended audiences throughout their shopping journeys. 

As a Senior Product Associate within Offers & Shopping, you will be part of a highly cross functional, collaborative product team that partners with design, technology, finance, legal, controls, and analytics to design and develop next generation Offers & Shopping experiences. You will help craft the product strategy, develop market-leading product innovation, and be the steward of capturing an understanding of advertising market needs, present and future, and translating into feature requirements in a matrixed organization. This is an exciting opportunity to impact aspects of the consumer journey including intent capture, offer relevance/personalization, and consumer communications in addition to delivering on business objectives. 

Job responsibilities

• Combine vision, creativity, research, and data-based insights to transform the Offers & Shopping customer experience with ground-breaking product innovation.
• Manage the personalization product roadmap, backlog, requirements, and prioritization.
• Lead discovery on new initiatives, including determining and refining business value, customer value and working with tech partners for tech feasibility and data availability.
• Partner with design and research teams to lead customers experience improvements and new features desirability.
• Create and champion new ideas and use cases by getting feedback from internal stakeholders, user research, customer feedback loops and analyzing the competitive landscape.
• Create initiatives, epics and user stories in JIRA backlog, as well as identify and engage cross-impacted teams to prioritize work.
• Refine and prioritize stories, as well as lead sprint planning and execution (along with other scrum cadences and events) for technology development teams for consumer experience requirements.

 

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, digital, technology, fin-tech, banking, strategy and/or consulting
• Experience developing roadmaps and immersive experiences to impact customer engagement and acquisition; must be user experience-obsessed and work well in cross-functional teams
• An outstanding ability to analyze problems and apply quantitative analytical approaches
• Excellent written and verbal communication skills; ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to stakeholders and partners.
• Ability to act independently and proactively working through ambiguity to bring new technology to market
• Ability to identify and address program execution needs in a fast-paced environment; previous exposure to agile practices and ability to adapt agile tools
• Solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams
• Ability to partner directly with technology scrum teams to translate product requirements and user stories into technology sizing estimates and requirements.
• Great at balancing strategic & creative thinking and tangible execution

 

 

Preferred qualifications, capabilities, and skills

• Experience working on consumer digital products, operations, servicing and controls partners to align roadmap
• Experience with modern Artificial Intelligence, Machine Learning, and Business Intelligence platforms and capabilities including how to leverage multiple back-end technologies to deliver a cohesive, comprehensive, and dynamic user interface
• Experience working with system architecture and data frameworks
• Understanding of the advertising ecosystem, including technical capabilities and data management required for the digital advertising business, and an informed point of view on the industry’s direction and needs

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.