Lead Area Health Information Specialist

Lead Area Health Information Specialist

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Region: Wilkes-Barre & Scranton, Pennsylvania (Appalachia Region)

Full Time Schedule: Monday–Friday | 8-hour shifts (8:00 AM–4:30 PM or 9:00 AM–5:00 PM EST, based on site needs) Travel: Required — frequent travel between hospitals in the Appalachia region based on coverage needs Priority: High-Priority / Urgent Vacancy

What You'll Do

The Area Lead plays a critical role in maintaining smooth operations and delivering high-quality patient health information services across multiple sites. This position is essential to maintaining contractual service levels and operational continuity across the region.

Key responsibilities include:

• Provide on-site coverage across multiple hospital locations, adjusting schedules based on regional needs, call-offs, PTO coverage, and workflow corrections
• Assist with onboarding new employees, supporting training sessions, and mentoring HIS staff
• Act as a liaison between facility staff and company leadership, ensuring strong client relationships
• Communicate site challenges, fluctuating volumes, staffing needs, and operational updates proactively
• Support strategic initiatives aimed at improving productivity, workflows, and service quality
• Oversee daily medical record operations to ensure accuracy, HIPAA compliance, and timely delivery of information
• Serve as a key resource for complex, urgent, or escalated requests

Operational Responsibilities Include:

• Process medical record and ROI requests accurately, timely, and with strict confidentiality
• Manage high-volume inbound and outbound calls from patients, providers, and requestors
• Provide status updates, resolve inquiries, and escalate complex issues when appropriate
• Handle fax and mail operations, including sorting, routing, sending, and maintaining accurate logs
• Review requests, date-stamp documents, and upload information into HealthSource
• Monitor queues (HealthSource), shared drives, fax queues, and medical records email to ensure timely processing
• Scan documentation and update EMRs accurately Create encrypted CDs/DVDs of patient records, maintain chain-of-custody documentation, and ensure correct labeling
• Assist walk-in patients requesting records by verifying identity and processing disclosures
• Monitor and complete patient transfers throughout the day
• Perform high-level data entry and support quality assurance processes
• Manage inventory and supplies to ensure uninterrupted workflow
• Maintain working knowledge of facility software systems and site-specific workflows
• Support productivity standards and help minimize operational risk across the region
• Ensure adherence to HIPAA and privacy regulations at all times
• Uphold company and customer codes of conduct

What We're Looking For

We are seeking a candidate who is:

• Friendly, professional, and dependable
• Punctual — attendance is critical in this role
• Adaptable and comfortable with frequent travel and schedule adjustments
• A strong communicator (verbal and written)
• Organized and able to manage multiple priorities effectively
• Eager to learn and able to master new systems and processes quickly
• Experienced in leading or supporting a small team (strongly preferred)
• Motivated to grow within a healthcare or medical records environment
• Experienced with ROI and EMR systems (required)

Requirements

• High School Diploma or GED
• Willingness and ability to travel frequently within the Appalachia region
• Proficiency with computers, email systems, EMRs, and general office equipment
• Ability to maintain strict confidentiality and adhere to HIPAA regulations
• Prior healthcare, medical office, HIM, or ROI experience required
• Supervisory or lead experience strongly preferred

Training & Onboarding

• Datavant DHISC training • Hands-on, role-specific training during the first 30 days