Case Manager

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City's most vulnerable residents, people on the streets or in areas unfit for human habitation, "lighting the path home, one person at a time." Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager provides and documents clinical and case management services for assigned clients. The Case Manager will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Provides comprehensive case management services for assigned clients including, but not limited to:

o Support and resources/referrals for clients to meet objectives, including but not limited to:
• Entitlements
• Housing
• Employment/Education/Vocational Training
• Heatlh, mental health treatment, and substance abuse services.
• Social and community integration

o Counseling and support to clients on an on-going basis including, but not limited to:
• Crisis intervention
• Training and support on client daily living skills, as required
• Assistance in problem solving, as required
• Conflict resolution
• Advocacy

• Assesses client needs, develops service plans and/or service referrals to achieve client self-sufficiency.
• Conducts field work including, but not limited to home visits, escorting clients to appointments, and outreach.
• Facilitates client groups.
• Monitors client medications, as required.
• Conducts client intake and updates information in client database system(s).
• Completes incident reports and distributes related notices within 24 hours.

Administrative
• Maintains and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory and funding agency policies, and procedures including but not limited to:

o Enter progress notes after each client meeting within 48 hours and/or as mandated by the Program.

o Completes Intake/Admission documentation within 24 hours of client admission, as mandated by the Program.

o Documents assessments in client records within required timeframe (not applicable for Outreach Program).


o Updates information in client records, as required.

o Documents incidents and distributes related notices within 24 hours when the Case Manager has witnessed the incident.

o Submit all required paperwork for supervisor approval within 48 hours.

o Files paperwork in client charts (once approved/signed by supervisor), as required by program (no more than 48 hours).

Communication
• Communicates verbally and in writing in a professional manner at all times.
• Attends staff meetings, trainings, and supervisory sessions, as required.
• Responds to all communications including telephone, email, and other oral and written inquiries in a timely manner.

Performs all other duties as assigned and as required.

Qualifications, Education and Experience
• Bachelor's degree required. Bachelor's degree in Social Work or other related field preferred.
• Minimum one year of case management, individual or group counseling experience preferred.
• Knowledge of NYC housing subsidy programs.
• Experience with people experiencing homeless, mental illness and/or substance abuse population preferred.

Skills & Competencies
• Proficiency in Microsoft Office (e.g. Word, Excel, Outlook, etc.) and electronic record-keeping systems (e.g. Awards, Cares, Caires, etc.).
• Ability to maintain accurate and up-to-date case notes, documentation, and records.
• Excellent organizational and time management skills.
• Excellent communication, interpersonal abilities, and follow-up skills.
• Work effectively with individuals from diverse backgrounds and cultures.
• Foreign languages a plus.

Other
• Required to work a flexible schedule including weekends, holidays, and evenings.


Capabilities
• Desire to perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various programs sites.

Licenses
• Valid driver's license with clean driving record a plus.

Physical Requirements
• All programs require fieldwork, home visits, client escorts, and use of public transportation.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:
• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.