Corporate Collections Manager

Job Description

Job Description

Corporate Collections Manager

Location: Remote, 25% Travel  

About Us:

The Visterra Landscape Group platform is ranked among North America's top 20 landscape service providers. Collectively, Visterra partner companies bring more than 200 years of expert landscape maintenance, enhancement, construction, sweeping, portering and critical winter services with a reputation for excellence in client service.

Incumbent partner leaders guide day-to-day operations with teams that value and prioritize safety, employee wellbeing and dynamic career pathways.

Visterra's partner companies include Outdoor Pride and Riverside Services in New Hampshire and Massachusetts; Dyna-Mist and Texas Landscape Group in Texas, Oklahoma, Louisiana, and Arkansas; Oberson's and GroundsPRO in Ohio and Kentucky; H&M Landscaping in Northeast Ohio; Land Corps in Tennessee; FullCare serving Missouri and the broader Midwest region; and Clover, serving Alabama.

Role Overview:  

The Corporate Collections Manager plays a vital role in driving the financial health of Visterra Landscape Group by leading the company’s accounts receivable and collections efforts. This position is responsible for managing high-volume customer communications, resolving billing issues, and ensuring timely payments across a multi-state client base. The ideal candidate will be a proactive problem-solver with strong negotiation skills, capable of collaborating cross-functionally with finance, sales, and operations teams. Success in this role means maintaining positive customer relationships while achieving collection targets, displaying self-sufficiency through initiation, and supporting the company’s growth and operational excellence.

Key Responsibilities:

• Lead and execute high-volume collection efforts through calls and emails, ensuring timely and accurate documentation of customer interactions.
• Partner with the Corporate Controller, CFO, and local offices to establish and enforce customer payment guidelines.
• Maintain strong, professional relationships with customers while negotiating payment arrangements and resolving disputes.
• Collaborate with sales, operations, and accounting teams to resolve billing discrepancies and ensure accurate payment application.
• Monitor and manage Days Sales Outstanding (DSO) to maintain 30-day payment terms.
• Recommend escalation steps for delinquent accounts, including legal or external collections involvement when necessary.
• Prepare and analyze daily, weekly, and monthly collection reports to support internal communication and performance tracking.
• Meet or exceed monthly collection goals and KPIs set by leadership.

Requirements:

• 5+ years of experience in collections management, preferably within multi-state organizations.
• Proficiency in ERP systems, such as Sage or QuickBooks, and Microsoft Office Suite; experience with Aspire is a strong plus.
• Intermediate or above Excel skills; strong reporting skills.
• Strong communication and negotiation skills with both internal teams and external customers.
• Proven ability to work independently, prioritize tasks, and manage competing deadlines.
• High integrity, accountability, and a proactive approach to problem-solving.
• Comfortable in a fast-paced, evolving environment with a hands-on, team-oriented mindset.
• Must be authorized to work in the U.S. and pass a background check.

Benefits:  

Visterra offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals.  In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace.  The position also offers an excellent compensation package and a comprehensive suite of benefits. 

• Paid time off
• Health and wellness coverage
• 401(k) savings plan

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. 

Visterra is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).  We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.