Overnight Outdoor Guest Service - Temecula KOA at Vail Lake Resort

The Temecula/Vail Lake KOA is an outdoor campground destination looking for enthusiastic people to join our outdoor guest service hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you! Working Hours Full time - 32-40 hours/week Thursday - Monday Hours scheduled between 9pm - 7am Reports to the Guest Service Department Manager $19/hour and up depending on experience Responsibilities Ensures customers receive a high level of service consistent with our customer service philosophy Help to ensure the safety of guest and campground property with attentive observation and action Coordinate with Office staff for late guest arrivals Coordinate with office staff for problem resolution when available Learn and operate Campground Management system Communicate with all staff and management using Microsoft Teams Enforce campground policies and implement solutions consistent with goals of park Proactive guest management to ensure positive environment for all guests Welcome after hours guests and complete check in process Light custodial work to maintain high standard of cleanliness in all facilities Light Pool Maintenance Help facilitate the day use pass for mountain bike guests Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake Resort. Requirements Good customer service and communications skills Able to work with others and work independently Licensed Driver-able to operate light vehicles safely on and off property Professional Appearance and attitude towards guests and fellow team members Communicate professionally and patiently Be on your feet during shift and able to lift at least 50 lbs. Ability to thrive in a fast-paced environment General knowledge of maintenance and use of common repair tools #J-18808-Ljbffr