Business Analyst

The Business Analyst is responsible for researching, testing, implementing, and managing additions, integrations, and enhancements to enterprise systems and software platforms. This position provides project management oversight for system implementations, upgrades, and process improvements while ensuring system stability, data integrity, and operational efficiency. Responsibilities include regression testing, SQL query development, report generation, script writing, software integration, and cross-departmental coordination to support business operations and strategic initiatives.


The Business Analyst operates with considerable independence under the general direction of the Department Head and reports directly to the IT Manager and/or Assistant Manager.


Job Description

GENERAL DUTIES AND RESPONSIBILITIES

Note: The description below may not represent all duties and responsibilities of this position.


System Enhancements, Integrations & Upgrades

• Research, analyze, test, and implement system changes, upgrades, integrations, and software updates.
• Coordinate integration efforts between internal systems, enterprise platforms, third¿party applications, and vendors to ensure stable functionality and consistent data.
• Evaluate and respond to departmental requests for system enhancements or modifications.

Project Management

• Manage project plans for system implementations and improvements, including defining scope, phases, timelines, resources, and communication with stakeholders.
• Lead and coordinate cross¿departmental project activities to support strategic initiatives.

Testing & Quality Assurance

• Plan, conduct, and document testing activities such as regression testing, user acceptance testing (UAT), system validation, and post¿implementation verification.
• Identify, investigate, document, and verify resolution of system errors, interface failures, and related issues.

Technical Development & Automation

• Develop and maintain SQL queries, stored procedures, scripts, automated reports, and related technical tools to support operations and process improvements.
• Create and maintain automation solutions to reduce manual tasks and improve efficiency.

Analysis, Documentation & Reporting

• Analyze system performance, identify inefficiencies, and recommend improvements or automation opportunities.
• Prepare technical specifications, testing documentation, SOPs, user guides, training materials, and other system¿related documentation.
• Develop requirements for system enhancements, workflows, reporting needs, and technical changes.

Training & User Support

• Provide training to departmental staff and other users on system enhancements, reporting tools, and updated processes.
• Support end users by assisting with system functionality, performance issues, and troubleshooting as needed.

Cross¿Department & Vendor Coordination

• Serve as liaison among departments, IT teams, agencies, and vendors to communicate needs, coordinate implementations, and support technical initiatives.
• Represent the organization at meetings, project sessions, vendor reviews, and user group conferences.

Systems Management Support

• Assist with system management duties under IT direction, including monitoring system performance and ensuring proper functionality of associated hardware and software.
• Act as the primary contact for departmental PC, peripheral, and enterprise application support matters.

Additional Responsibilities

• Perform other related duties as assigned to support departmental and organizational goals.

REQUIRED MINIMUM QUALIFICATIONS

TRAINING AND EDUCATION

• Bachelor¿s degree with major coursework in Project Management, Business Administration, Computer Science, Information Technology, Management Information Systems, or a related field from an accredited university.
• Two (2) years of experience in systems administration, business analysis, software implementation, IT project management, systems integration, programming, or a combination thereof.
• Experience with enterprise software implementation, testing, and cross-functional project coordination.
• In lieu of a degree, five (5) years of progressively responsible experience in systems administration, programming, SQL development, IT project management, software integration, or related technical functions.

KNOWLEDGE, ABILITIES, AND SKILLS

• Strong knowledge of project management principles including planning, scheduling, testing coordination, stakeholder communication, and implementation oversight.
• Ability to analyze business and technical problems with detail and accuracy, assemble and organize data, and prepare reports and recommendations from such data.
• Ability to plan, organize, conduct, and document extensive testing efforts including regression testing, UAT, and system validation.
• Working knowledge of SQL Server, Oracle, relational databases, query writing, data validation, and reporting tools.
• Experience with script writing, automation development, and process optimization using scripting and reporting technologies.
• Ability to define system requirements, document workflows, and translate business needs into technical specifications.
• Ability to troubleshoot system issues, identify root causes, and coordinate corrective actions with vendors and internal IT teams.
• Ability to function independently or within a team depending upon the assignment or project.
• Ability to communicate effectively, both orally and in writing, with staff, management, vendors, and the public.
• Ability to effectively lead projects, coordinate teams, train users, and support organizational change.
• Ability to exercise sound judgment in evaluating situations and making decisions.
• Ability to adjust readily to changes in procedures, practices, assignments, and system priorities.
• Possess and maintain reliable work habits and the ability to work flexible hours depending upon departmental needs.

PREFERRED QUALIFICATIONS

TRAINING AND EDUCATION

• Experience implementing and maintaining governmental software or enterprise business systems.
• One year of experience related to records management, business operations, or process improvement environments.
• Professional certifications such as PMP, CBAP, Microsoft Azure, SQL certifications, cloud certifications, or security-related certifications.
• Knowledge of artificial intelligence, automation concepts, and workflow optimization technologies.

PREFERRED KNOWLEDGE, ABILITIES, AND SKILLS

• Experience with Microsoft SQL Server, Oracle, MS Project, Visio, Power BI, reporting platforms, and enterprise workflow systems.
• Experience supporting system integrations across multiple departments and third-party vendors.
• Strong understanding of process mapping, requirements gathering, change management, and software lifecycle management.
• Familiarity with governmental operations, compliance requirements, and records management systems.

Application Deadline

Open Date: 05/26/2026
Close Date:


This posting is subject to close without prior notice.

Salary Information

Pay Grade: C15 - From $38.56 - $42.61
FLSA Status:


Placement based on Education and Experience

Benefits

• 10 paid holidays and up to 1 floating holiday annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.

• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

For more information on Benefits visit -


Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder .

Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA) . If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Notes

Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.