Part-Time: Courtesy Patrol Monitor #972

Job Description

Job Description

Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow’s lifestyle ensuring those we serve have an unparalleled experience of the highest quality.

MONITOR

COURTESY PATROL/MONITOR

Valle del Oro Resort is looking for a friendly, professional, and dependable Courtesy Patrol/Monitor to serve as the welcoming face of our community. This position greets residents, guests, visitors, and contractors, monitors resort activity, and helps promote a safe, respectful environment by communicating resort rules and expectations as needed.

Compensation: $15.15 - $16.00 Hourly
Benefits: Sick, 401k
Schedule : Evening shifts are typically 3:00 PM to 11:00 PM. Weekend availability is required.

Responsibilities

• Greet residents, guests, vendors, and contractors while providing gate coverage in accordance with resort policies.

• Requires the ability to communicate effectively to residents on all subjects to include, but is not limited to; rules, regulations, property expectations, standards, etc.

• You are required to step outside the Welcome Office and greet EVERY vehicle. There are NO EXCEPTIONS. Even if you know the vehicle or person, you must step outside the office and wave to every single person entering our resort

• Document all visitors on the visitor log. Complete the required information and note any issues. This is a fundamental part of the job and is extremely important.

• Monitors all activities throughout the community and reports any unusual occurrences to the Property Manager.

• Responds immediately to emergency situations. Determines appropriate course of action and follows through.

• Locks entrance doors, security gates, laundry rooms, and pool gates to Community at a designated time every evening (if required).

• Makes scheduled nightly inspections around the community checking all common area exterior doors. Reports unusual activity or visitors immediately to the police and Property Manager.

• Prepares Resident Incident reports for Property Manager on residents who may be disrupting peace and tranquility of the community.

• May not enter a resident’s residence while on duty if an emergency has not occurred. If a situation warrants presence, another employee is to accompany you.

• Light inspection/correction required nightly of walkway lights and notification to Property Manager of any missing or broken building or pole lights that need replacing.

• Screens out unwanted guests or intruders.

• Assists in setting up common areas for resident events.

• Monitor pool and clubhouse activity to assure rules are being followed.

Job Qualifications

• High school diploma or equivalent preferred.
• Ability to communicate professionally with residents, guests, and fellow employees.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic computer or mobile device skills are helpful.

Physical Requirements

• Ability to walk, stand, bend, stoop, kneel, and climb throughout the workday.
• Ability to drive, enter and exit a golf cart frequently.
• Ability to patrol the resort for extended periods.
• Ability to work outdoors in varying weather conditions, including extreme heat, cold, wind, rain, and prolonged sun exposure.
• Ability to work flexible hours, including weekends, holidays, evenings, and overtime when necessary.

Working Conditions

• Primarily outdoor work environment.
• Frequent exposure to changing weather conditions and uneven terrain.
• Frequent interaction with residents, guests, contractors, vendors, and resort staff.
• Fast-paced environment requiring sound judgment, flexibility, and excellent customer service.