Product & Web Solutions Supervisor

Overview This position is open until filled with an initial application review to take place on July 14, 2026. Salary: $7,548.00 - $8,159.00 per month (non‑negotiable). Responsibilities Under the general direction of the Systems Manager, the Product & Web Solutions Supervisor is responsible for the administration of all Academy business process management software solution systems such as Zoho One, Access PlanIt (Training Management System), Academy Website and Happeo (Academy Intranet). The position will manage the daily operations of the Academy Website, TMS, Happeo and Zoho One products in accordance with established policies and procedures, and will support Academy staff and external users in these systems. The position will directly supervise the Product Solutions Specialist and Fullstack Developer positions, assist the Systems Manager in ensuring that all Academy software solutions continually meet the needs of the Academy’s programs in fulfillment of their strategic objectives, and oversee three direct reports. Work environment and requirements: 40‑hour work week, hybrid with remote flexibility; typical hours M‑F 8:00‑4:30 p.m. Based on contract funding subject to annual renewal. May require intermittent overnight travel and work outside of normal business hours. Must reside in California and live within a commutable distance from SDSU (Riverside or San Diego office for on‑site work). May be exposed to sensitive topics related to child abuse, abuse against older adults, individuals with disabilities, mental health, substance use, or racism. PRODUCT SOLUTIONS DEVELOPMENT AND ADMINISTRATION (55%) Specific Duties Lead the design and development of product solutions for the Academy, applying advanced knowledge of systems, data structures, and integrations to address complex organizational needs. Manage the PWS team’s portfolio of product solutions, overseeing the full lifecycle from intake and scoping through implementation and sustainability. Establish and oversee product solution governance processes, including intake, prioritization, and resource allocation, ensuring alignment with organizational strategy and capacity. Analyze and translate business needs into scalable, integrated system solutions that align technology, data, and operational processes across programs. Provide oversight of the development, implementation, and continuous improvement processes across all product solutions within the Academy. Work independently with advanced problem‑solving to develop innovative, sustainable solutions that enhance system effectiveness and support long‑term organizational goals.

WEBSITE DEVELOPMENT & MANAGEMENT (20%)

Specific Duties Lead Academy’s efforts to partner with the SDSU website team to leverage campus resources in the Academy’s website development and management. Collaborate with the Brand and Marketing team to ensure the Academy website aligns with strategic external engagement. Lead efforts to integrate Academy systems into the website, such as the LMS, CRM, Marketing, and customer support tools, to ensure growth and sustainability.

SUPERVISION (20%)

Specific Duties Lead and motivate direct reports to deliver high‑performing results. Participate in recruitment and onboarding of new Academy staff. Co‑create and track individual development goals for direct reports, ensuring availability of development opportunities. Engage Systems team staff in effective capacity building and other learning opportunities to integrate culturally responsive and recovery‑oriented practices. Provide personnel management, including regular supervision conferences and professional development for direct reports. Monitor performance and conduct ongoing performance evaluation of direct reports.

OTHER DUTIES AS ASSIGNED (5%)

Specific Duties Perform other duties as assigned that are in the best interests of the Academy for Professional Excellence. Travel to off‑site locations for Academy and Program meetings (primarily in Riverside and San Diego). Qualifications & Special Skills Knowledge and Abilities Ability to work in a team setting & relate well to others. Ability to handle interpersonal interactions at all levels of the organization. Ability to understand and follow posted work rules and procedures. Motivation and strong interpersonal skills. Organizational skills and ability to meet deadlines. Good judgment and critical thinking skills. High level of cross‑cultural sensitivity. Fundamental written and oral communication skills. Proactively understands problems from a broad perspective and develops solutions that combine information and ideas in new ways. Advanced knowledge and skills in technical information systems and application program packages. Advanced knowledge of common software application packages, equipment platforms, reference database systems, and training methods. Advanced understanding of networks, data communication, and multimedia systems. Experience in leading teams and implementation efforts for assigned projects. Minimum Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related field. Two years of progressively responsible work experience. Preferred Qualifications Administrator‑level experience managing and developing solutions for a CRM, database management solution, or similar systems designed to manage business process solutions. Administrator‑level and implementation experience with Zoho One. Familiarity with programming languages such as Javascript, C++, Python, Deluge, SQL, NoSQL. Basic knowledge of HTML and CSS for webpage structure and styling. Familiarity in developing and maintaining APIs and systems integration solutions. Expertise in implementing and maintaining technical policies and procedures around data management. Expertise in developing reporting solutions and tools for external partners. Additional Applicant Information Candidate must reside in California and live within a commutable distance from SDSU at time of hire. Job offer contingent upon satisfactory background check results. San Diego State University Research Foundation is an equal‑opportunity employer. Consistent with California law and federal civil rights laws, the Foundation provides equal opportunity without unlawful discrimination or preferential treatment. Employment decisions are based on an individual’s qualifications as they relate to the job. SDSU Research Foundation complies with Titles VI and VII of the Civil Rights Act of 1964, Title IX, ADA, Section 504, the California Equity in Higher Education Act, Proposition 209, and other applicable anti‑discrimination laws. The Foundation maintains a nondiscrimination policy prohibiting discrimination, harassment, and retaliation. All employment decisions including hiring, promotion, compensation, benefits, disciplinary actions, and terminations are made on the basis of merit. #J-18808-Ljbffr SDSU Research Foundation