Team Lead HR Service Desk
Vanderlande Industries B.V.
- # Team Lead HR Service DeskApplylocations: Marietta, GA USAtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 31, 2026 (30+ days left to apply)job requisition id: JR37174### Job TitleTeam Lead HR Service Desk### Job DescriptionTeam Lead HR Service Desk (Hybrid Role)**Role Purpose**The Team Lead HR Service Desk is responsible for ensuring the effective delivery of HR services by leading the Service Desk team while actively contributing to operational case handling. The role combines people leadership, process ownership, and hands-on execution to drive service excellence and alignment with the global HR operating model and processes.The position operates as a hybrid role (3 days in the office min), with approximately 60–70% focus on team leadership, process alignment, and continuous improvement, and 30–40% on operational case handling and service delivery.**Your department** Your 1st line operational team is positioned within the Global HR Shared Services department and reports directly and functionally into the Global HR Service Desk Lead (location The Netherlands), who reports into the Global Head of Regional HR and Global HR Services within Global HR.You deliver 1st line HR services (query and transaction resolution) to all Vanderlande employees and managers within the NA region. Your team plays a key role in the satisfaction of our customers as they have regular contact for 1st line support. We continuously improve our service environment that drives performance in the areas of customer satisfaction, knowledge creation, technical expertise, process improvement and timeliness of support delivery.Your main responsibilities cover:**Team Leadership & People Management (Primary Focus)*** Lead, coach, and develop a team of HR Service Agents (2 employees) to deliver high-quality support.* Set clear performance expectations and monitor team KPIs (e.g., SLA adherence, quality, customer satisfaction).* Conduct regular 1:1s, performance reviews, and development planning.* Foster a high-performance, customer-centric, and continuous improvement culture.* Act as the first escalation point for complex or sensitive HR cases.* Support workforce planning, scheduling, and workload distribution.**Service Delivery & Operations*** Deliver HR services in line with defined processes and service level agreements.* Handle and resolve complex HR cases across the employee lifecycle (hire-to-retire).* Ensure accuracy, completeness, and compliance in all transactions.* Provide guidance and support to team members on case handling and policy interpretation.* Contribute directly to achieving operational targets and service desk performance.**Process Management & Continuous Improvement*** Drive alignment of global processes and local needs within the global HR service delivery model.* Identify, prioritize, and implement process improvements to increase efficiency and service quality.* Maintain and continuously improve knowledge base documentation.* Support the implementation of new tools, systems, and processes.* Ensure standardization and consistency in ways of working across the team.**Stakeholder Management*** Act as key interface between the HR Service Desk, HR Partners, and Functions (Centers of Expertise).* Ensure clear and professional communication with internal stakeholders and employees.* Support change initiatives and effectively communicate updates to the team and stakeholders.**Performance Monitoring & Reporting*** Monitor service performance using relevant metrics and dashboards.* Analyse trends and identify improvement opportunities based on data and feedback.* Report on team performance and provide insights to management.Your profileYou are a successful team lead with proven ability to lead and motivate an operational team with an operational excellence mindset to perform every day better. You are a hands-on leader with a strong operational mindset, capable of driving team performance while maintaining close involvement in service delivery. You can handle organizational change well with regards to professionalizing global ways of working and behavioral aspects of services.**Skills & Competencies*** You have a Bachelor's or Master's level of performance.* Experience in working in an international environment and proven experience of operating within a Service Delivery Model.* Relevant experience in HR Operations or HR Service Desk environment.* Strong people leadership and coaching capabilities.* Experience working within a global or matrix organization is preferred.* Solid understanding of HR processes and employee lifecycle.* Customer-focused with a strong service mindset.* Analytical with the ability to translate data into actionable improvements.* Strong stakeholder management and communication skills.* Ability to balance strategic priorities with operational execution.* Continuous improvement mindset.**Systems & Tools*** Experience with HR systems (e.g., Workday, SAP SuccessFactors or equivalent).* Experience with case management tools.* Proficient in Microsoft Office (Excel, PowerPoint, Teams).**Success Measures*** Achievement of service levels and KPIs* Service quality and accuracy* Employee and stakeholder satisfaction* Implementation of process improvements* Team engagement and development### About Us**Aspire. Grow. Achieve.** ***Together***Are you looking to develop your career and satisfy your ambitions at a company where you can **aspire** to new heights, enjoy personal **growth** and thrive on **achievement**? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.If you **aspire** to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.You will **grow**, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that ***together*** we have the confidence and ability to exceed our customers’ expectations in over 100 countries.To **achieve** our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins...So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.
- J-18808-Ljbffr Vanderlande Industries B.V.
Vacancy posted 3 days ago
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