Reservations Agent

Reservations Agent

Located in the heart of downtown Boulder's natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.

St Julien Hotel & Spa is looking for a personable and service-oriented Reservations Agent, who can apply their people skills and property knowledge to connect our guests' needs and travel expectations with the Hotel's luxury offerings. You will also have the opportunity to earn additional pay incentives to increase your weekly paycheck! If you are interested in gaining sales knowledge and want to make a meaningful contribution to the bottom line, then you might be just the candidate we're looking for!

Essential Job Functions:

• Conduct all telephone interactions and reservations in accordance with Forbes/Preferred service standards.
• Greet internal and external calls within 3 rings, promptly and politely.
• Anticipate and handle all guests' special requests and needs.
• Identify and create opportunities for up-selling on guest room reservations whenever possible.
• Maintain an up-to-date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions.
• Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers.
• INCENTIVE PROGRAMS:
  • Apply your sales skills to upsell room types and earn additional monetary incentives.
  • Earn monetary incentives through our "secret shopper" program when you demonstrate exceptional guest service skills.
• Other duties as requested by manager.

Qualifications:

• Previous hotel reservations and/or customer service experience highly preferred, but not required.
• Must have excellent verbal and written communication skills, general computer knowledge, and should be proficient using MS Office products.
• Ideal candidate is someone who can balance working at an efficient, steady pace while maintaining a warm and guest-focused demeanor.
• Open and flexible availability is required. Interested candidates must be able to work weekends and holidays.

Perks & Benefits:

• Medical, dental, and vision insurance options*
• Paid time off (PTO)*
• Paid holidays (including associate's birthday)*
• Paid sick leave
• Aflac supplemental insurance options
• 401(k) with Company match
• RTD EcoPass
• 50% employee discount in Spa and restaurant
• Discounted associate room rate

* Requires Full Time employment status Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements