Member Specialist

Member Specialist

Saltbox is on a mission to simplify the hardest parts of running an eCommerce business. Our purpose-built spaces serve as modern headquarters for small to medium-sized businesses in industries like Fashion & Apparel, Health & Beauty, Electronics, and Household Goods. We offer a powerful combination of flexible warehouse suites, offices, and on-site logistics support that empower entrepreneurs to scale with confidence.

As a Member Specialist, you'll wear many hats—from fulfillment and shipping to member hospitality and building upkeep. This isn't a traditional warehouse job. It's a fast-paced, physical, and member-facing role where you'll help real small business owners thrive every day.

Whether you're unloading a container, jumping into a kitting project, or answering a service request, you'll be a vital part of our Elastic Workforce (e-Force), supporting logistics needs and operational excellence in your market.

Responsibilities:

• Receive, unload, and organize inventory and delivery items.
• Pick, pack, and ship orders accurately and efficiently.
• Assist with inventory audits, returns processing, and kitting.
• Track inbound/outbound shipments and escalate issues as needed.

• Open and close the building following operational checklists.
• Maintain cleanliness and readiness across warehouse, kitchen, and shared spaces.
• Monitor the delivery dock and ensure smooth handoffs with drivers.
• Perform daily walkthroughs to identify and resolve facility issues.

• Offer hands-on support with logistics tasks and suite upkeep.
• Engage with Members on the floor—answering questions and providing help.
• Triage member service requests and escalate when needed.
• Be an on-site ambassador for the Saltbox brand and experience.

Who You Are:

You're energized by variety, motivated to work hard, and love connecting with people. You'll succeed in this role if you're as comfortable lifting a box as you are greeting a member.

Key Qualities:

• Friendly, communicative, and approachable.
• Self-motivated and takes initiative.
• Detail-oriented with strong follow-through.
• Calm under pressure and ready to problem-solve.
• Team player who communicates clearly and kindly.
• Adaptable and quick to switch between tasks.

Requirements:

• Ability to lift up to 50 lbs (reasonable accommodations provided).
• Comfortable using tools like Slack, Gmail, and MacBooks.
• Physical stamina to bend, climb, and move inventory.
• Prior experience in logistics, fulfillment, or customer-facing roles is a plus.
• Strong written and verbal communication skills.

What We Offer:

• Paid holidays, vacation time, and paid parental leave
• Learning and development opportunities

If you're looking for an opportunity to grow and be valued as an hourly employee, we want to hear from you. Apply today and become a part of the Saltbox team!

Are you ready to join a team that values your skills and experience? Saltbox is excited to offer an hourly position with a base pay range of $17 - $18, depending on your location (Hours:10am-3pm, Monday-Friday is the base availability. This will change on needs of the business/if more hours are available). We understand that the cost of living varies across different geographic markets, and we want to ensure that our compensation reflects that.