Program Specialist
US Department of Veterans Affairs
Job Title
Program Specialist
Job Description
Duties include but are not limited to:
- Serves as subject matter expert for survivor assistance and memorial benefits, providing comprehensive support and guidance to families of veterans.
- Coordinates survivor assistance activities, including outreach, counseling, and referral services for beneficiaries and their families.
- Coordinates with various VA offices, including Veterans Benefits Administration (VBA), National Cemetery Administration (NCA), and other stakeholders to ensure survivors receive entitled benefits and support.
- Advises survivors and their representatives on eligibility, benefits, and application procedures for VA burial and memorial programs.
- Reviews and processes claims for burial and memorial benefits, ensuring accuracy, timeliness, and compliance with VA regulations.
- Develops and implements outreach strategies to increase awareness of survivor assistance services within the veteran and community populations.
- Collaborates with internal and external stakeholders, including VA staff, other federal agencies, funeral homes, and veterans' organizations to facilitate benefits delivery and resolve issues.
- Provides training and technical assistance to VA staff, volunteers, and partners on survivor assistance procedures and memorial benefits programs.
- Prepares reports, maintains program documentation, and tracks outcomes to support program evaluation and continuous improvement.
- Ensures proper safeguarding of sensitive and confidential information, complying with all VA privacy, data security, and records management policies.
Work Schedule: Monday-Friday, 8:00AM-4:30PM
Compressed/Flexible: Not Authorized
Telework: Not Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/ PD14880S
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
US Department of Veterans AffairsVacancy posted 4 hours ago
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