Information Systems Support Analyst

Information System Support Analyst
Astra Bank / Astra Financial Group

Bring your curiosity. Build your career. Make an impact.
Are you someone who enjoys solving problems, learning new technologies, and being the go-to person when something needs to get fixed? We're looking for a motivated and eager-to-learn Network Support Analyst to join our IT team.
This role is more than just a help desk position-it's an opportunity to grow your technical skills, gain hands-on experience with network and systems infrastructure, and play a key role in keeping our organization running smoothly. If you're driven, proactive, and ready to take ownership of your work, we want to hear from you.

What You'll Do
As our Network Support Analyst, you'll serve as the first point of contact for IT support, while also expanding your experience into network and systems administration.
You will:

• Provide responsive, high-quality support to employees across all locations
• Troubleshoot and resolve technical issues while ensuring a great user experience
• Support network, server, and telecommunications systems
• Assist with system maintenance, updates, and infrastructure improvements
• Participate in cybersecurity efforts, access management, and audit readiness
• Maintain accurate documentation and contribute to system reliability

What We're Looking For
We're not just hiring for skills-we're hiring for attitude and drive. The right candidate is someone who:

• Is eager to learn and grow in a hands-on IT environment
• Takes initiative and owns problems through to resolution
• Enjoys helping others and delivers excellent customer service
• Thinks critically and can troubleshoot beyond the obvious
• Is adaptable and excited about evolving technology

Preferred Qualifications

• Associate or Bachelor's degree in IT, Networking, Computer Science, or related field
• 2-4 years of experience in IT support or networking (preferred, not required)
• Working knowledge of:
  • Microsoft Windows environments
  • Microsoft 365
  • Basic networking concepts
• Strong communication, organization, and documentation skills

Why Join Us?
At Astra Bank, you'll be part of a team that values growth, collaboration, and continuous improvement. This role offers the opportunity to:

• Expand beyond help desk into network and systems support
• Gain exposure to cybersecurity and infrastructure operations
• Work alongside experienced IT professionals
• Build a long-term career in a supportive environment

Additional Details

• Full-time, Monday-Friday (40 hours/week)
• Occasional after-hours support as needed
• Ability to lift 20-40 lbs. and travel between locations

If you're ready to bring your energy, curiosity, and problem-solving mindset to a role where you can truly grow-apply today.

Astra Bank is an Equal Opportunity Employer. The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

At Astra Bank we are committed to creating a diverse and inclusive work environment. We believe in providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are dedicated to fostering an environment where everyone feels respected, valued, and empowered to contribute to our success.