Patient Registration Specialist

Pay Range: $25.00 - $31.88 The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short‑term disability, and more. Shift Details Tuesdays – Saturdays 8:00 a.m. – 5:00 p.m. Key Essential Functions and Accountabilities Manages scheduling resources for patient appointments Manages communication tools for patient scheduling requests by patients and care teams Manages the pre‑registration review process for insurance verification for upcoming appointments Manages follow‑up appointment requests Retrieves payment collection for services, flat‑rate services, co‑pay or up‑front collections Collects documentation by the required timeliness for registration compliance Scans registration documents into the electronic health record Reviews and assigns insurance tiering for proper payor assignment Validates insurance eligibility and pre‑authorization requirements Communicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient‑initiated outreach Creates new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection Manages multiple worklists: New Patient Registration Worklist; schedules and registers for various disciplines (Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others) Cross‑trains for assigned coverage as a PRS Coordinates signing up patients in the MySEARHC patient portal Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery Works well with peers, patients, and leadership Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies Identifies community resources, fosters partnerships, and utilizes resources effectively Refers all patients without insurance coverage or questions to a Financial Counselor for resolution Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources 80% of the job requires registration and insurance verification work; 20% requires patient and care team scheduling request communication Other duties as assigned Additional Details High School Diploma preferred; preference given to applicants with an advanced degree Basic Life Support preferred Experience required: one year in healthcare, behavioral health, dental, customer service, or a relevant administrative or office setting Internal candidates with at least one year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC considered qualified Knowledge of services at SEARHC, other tribal health organizations in Alaska, and community resources Customer service principles General knowledge of front‑end revenue cycle requirements Skill at attention to detail and quality data input Proficiency in using computers and related equipment Strong oral, written, and interpersonal communication skills De‑escalation and critical thinking skills Ability to prioritize work and multi‑task in a fast‑paced office setting with many interruptions Self‑start and willingness to learn Ability to read and comprehend simple instructions, short correspondence, and memos Demonstrated time‑management, organizational, and customer‑service skills Flexibility to work varied hours with limited unplanned absence and ability to work independently Strong organizational and time‑management abilities Teamwork orientation Proficiency in EHR systems #J-18808-Ljbffr