Assistant General Manager

DESCRIPTION

Job Description: Assistant General Manager

Position Classification: Full-Time / Exempt

Reports To: General Manager

Position Summary

The Assistant General Manager (AGM) supports the General Manager in all aspects of restaurant operations, ensuring excellence in guest service, team leadership, and financial performance. The AGM acts as a hands-on leader in both Front of House (FOH) and Back of House (BOH), stepping in to manage daily operations, coach team members, and uphold Walk-On's standards.

Key Responsibilities

Guest Experience & Operational Excellence

• Assist in ensuring a consistent, high-quality guest experience aligned with Walk-On's standards.
• Oversee daily restaurant operations, including FOH and BOH, to maintain Quality, Service, and Cleanliness (QSC).
• Resolve guest concerns promptly and professionally.
• Support marketing, promotions, and community engagement initiatives.

Team Leadership & Development

• Coach, mentor, and develop team members to achieve performance goals.
• Assist in recruiting, training, and evaluating staff.
• Foster a positive, team-oriented environment that reflects the Walk-On's culture.

Financial & Business Management

• Monitor labor, food, and operational costs to support profitability targets.
• Assist in creating schedules, managing inventory, and maintaining operational efficiency.
• Collaborate with the GM on business plans and performance goals.

Compliance & Safety

• Ensure adherence to federal, state, and local labor, health, and safety regulations.
• Follow company policies and procedures for cash handling, food safety, and equipment maintenance.

Requirements

• Minimum 2 years of management experience in a full-service, high-volume restaurant.
• Proven leadership, communication, and problem-solving skills.
• Ability to work nights, weekends, and holidays as needed.
• Must be able to lift up to 50 lbs and stand for extended periods.

The Walk-On's Way

Our Assistant General Managers lead with energy, accountability, and heart, supporting the team to deliver outstanding food, service, and hospitality in every shift.

Equal Employment Opportunity (EEO)

Walk-On's Sports Bistreaux is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members. Employment decisions are based on merit, qualifications, and business needs.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

REQUIREMENTS

Walk-On's Sports Bistreaux is more than just a place to grab a bite to eat-it's a story of heart, hustle, and the underdog spirit.

Our journey started in Baton Rouge, Louisiana, when two LSU walk-on basketball players turned their dream into reality. With no scholarships, no guarantees, and no spotlight, they built their success the same way they built Walk-On's: through hard work, teamwork, and never giving up. That drive has grown from a single restaurant into a nationally recognized brand, but we've never lost sight of our roots. At Walk-On's, we pride ourselves on scratch-made dishes with a Louisiana flair, a fun and welcoming game-day atmosphere, and a culture that treats every team member like family.

We believe that everyone-from the kitchen to the floor, from the host stand to management-has an important role to play in creating unforgettable guest experiences. When you join Walk-On's, you're joining a team that values energy, passion, and pride in every shift. We celebrate wins together, push through challenges side by side, and make sure our guests feel like part of the team, too. This isn't just a job-it's a chance to be part of a winning culture where you can grow, shine, and help carry on the Walk-On's tradition of turning hard work and hospitality into something truly special.

Our Core Values at Walk-On's: Teamwork - Every role matters, and we win together. Hospitality - We deliver unforgettable experiences with genuine care. Passion - We hustle hard, bring energy, and take pride in what we do. Growth - We invest in our people, offering opportunities to learn and advance. Community - We support and celebrate the neighborhoods we serve.