Guest Service Manager | Oversee FOH, Great Hours | Lancaster, PA
$55k - $60kGecko Hospitality
Job Description
Job Description
Guest Service Manager (FOH) – Lancaster, PA
Lead the floor, elevate the experience, and grow your career!
Casual Restaurant
$55-60k, benefits, great hours
We’re hiring a Guest Service Manager who lives and breathes hospitality and puts guests first on every shift. As the service team captain in Lancaster, PA, you’ll run real-time dining room operations, coach a high-performing front-of-house crew, and turn great service into lasting loyalty. If you’re ready to balance celebrating wins with hands-on coaching, this Guest Service Manager role is built for you.
What You’ll Own
Team Leadership
- Performance Management: Lead FOH operations with elite standards and give real-time feedback that keeps service sharp
- Coaching & Development: Mentor staff to raise service quality, lead performance reviews, and manage progressive discipline when needed
- Culture Driver: Model our mission in every guest and teammate interaction and set the tone for the shift
Guest Excellence
- Experience Oversight: Execute service standards that exceed expectations and build brand loyalty in Lancaster, PA
- Conflict Resolution: Step in on complex guest concerns and support your team with calm, expert solutions
- Revenue Promotion: Spot opportunities for upselling, leverage guest feedback, and drive social media engagement
Operations & Administration
- Operational Mastery: Maintain full proficiency across all FOH stations and procedures
- Growth Focused: Drive revenue by managing guest feedback channels and monitoring social engagement
- Operations: Oversee opening/closing procedures with strict adherence to standards
- Administration: Use tech to manage schedules, timecards, performance reviews, and ordering with high accuracy
What You Bring
- Experience: 4+ years of management in a high-volume setting. Hospitality leadership and POS proficiency preferred
- Communication: Exceptional verbal and written skills. You can rally a team and handle guests with professionalism
- Traits: Detail-oriented, self-motivated, and proactive. You prioritize well and solve challenges fast
- Availability: Flexible schedule required, including evenings, weekends, and holidays
- Technology: Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel), HRIS platforms for scheduling/timesheets, and reservation systems
Ready to lead service excellence as a Guest Service Manager in Lancaster, PA?
Apply today: Send your resume to View email address on ziprecruiter.com
Vacancy posted 20 days ago
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