Home Care Agency Director

Home Care Agency DirectorLocation: Richardson, TX | Serving the NE Dallas Area Full-Time | Bi-Weekly PayLead With Purpose. Grow With Impact. Build a Career That Matters.Caring Senior Service is seeking a motivated, compassionate, and results-driven Agency Director to lead our growing home care agency. This is an exciting leadership opportunity for someone who thrives in a fast-paced environment, enjoys building high-performing teams, growing community relationships, and making a meaningful impact in the lives of seniors and their families.If you are a strong operational leader who values teamwork, accountability, compassion, business development, and community involvement, this is your opportunity to join a workplace where your leadership truly matters.Why Caring Senior Service?At Caring Senior Service, our mission is simple: helping seniors remain healthy, happy, and at home. But what truly sets us apart is our people-first culture.We believe employees do their best work when they feel supported, valued, and empowered. Our leadership team fosters an environment built on collaboration, respect, growth, and purpose. Here, you are not just managing an office — you are building a team, strengthening your community, growing a business, and changing lives every day.Why Team Members Choose Caring Senior Service:Mission-driven culture focused on purpose and impactSupportive leadership and collaborative work environmentOpportunities for professional growth and advancementAutonomy to lead, innovate, and make decisionsPositive team culture built on compassion and accountabilityBacked by a trusted national brand with 30+ years of success in senior careMeaningful work that directly improves livesLead Operations & Team PerformanceOversee daily operations of the home care agencyRecruit, mentor, coach, and develop office staff and caregiversFoster a positive, accountable, and high-performing team cultureEnsure excellent customer service and quality care deliveryDrive Sales, Marketing & Business DevelopmentDevelop and execute local marketing and growth strategiesBuild and maintain strong referral partnerships with hospitals, rehab facilities, assisted living communities, physicians, case managers, social workers, and community organizationsConduct regular in-person visits with referral partners and community stakeholdersRepresent Caring Senior Service at networking events, health fairs, and community outreach activitiesIdentify opportunities to grow census, increase referrals, and strengthen brand awarenessTrack marketing activity, referral sources, and business development performance metricsCollaborate with leadership on sales initiatives and market expansion opportunitiesSupport Clients & CaregiversConduct client consultations and in-home assessmentsEnsure caregivers receive ongoing support, training, and supervisionBuild strong relationships with clients, families, and community partnersMaintain high client satisfaction and caregiver retentionCompliance & AdministrationEnsure compliance with state, federal, and local regulationsOversee scheduling, billing, payroll, documentation, and collectionsMaintain licensing standards and agency recordsFinancial & Performance OversightMonitor operational performance and budgetsDrive profitability while maintaining exceptional care standardsAnalyze KPIs and implement strategies for continuous improvementWhat We're Looking ForPreferred QualificationsBilingual in English and Spanish a plus, but not required5+ years of leadership, management, sales, marketing, or operations experienceExperience in healthcare, home care, senior services, staffing, or service operationsExperience with community outreach, referral development, or healthcare marketing preferredStrong leadership, communication, networking, and problem-solving abilitiesProven ability to lead teams and drive business growthExperience managing caregivers, healthcare staff, or service teamsSelf-motivated leader with strong organizational skillsPassion for serving seniors and supporting caregiversIdeal Candidate TraitsCompassionate leaderTeam builder and mentorResults-oriented and proactiveAdaptable in a fast-paced environmentStrong relationship-builderOrganized and detail-orientedComfortable networking and representing the company in the communityBenefits & SupportPaid Time OffDirect DepositMerit-Based Pay IncreasesOngoing Leadership Training & SupportCareer Advancement OpportunitiesSupport from an Established National BrandRewarding, Purpose-Driven Work EnvironmentPhysical & Role RequirementsAbility to lift up to 50 lbs.Ability to travel throughout the NE Dallas area for client visits, referral partner meetings, and community eventsAvailability for occasional evenings, weekends, and on-call responsibilitiesJoin a Workplace That Values Leadership, Compassion, and GrowthAt Caring Senior Service, we believe great leaders create meaningful change — for clients, caregivers, and communities alike. If you are looking for a rewarding leadership role where you can grow professionally while making a lasting difference, we would love to hear from you.Apply TodayJoin Caring Senior Service and help us provide exceptional care while building a stronger community for seniors and their families.