Sr. People Experience Manager

Sr. Manager, People Experience

Topgolf is a sports entertainment company that has changed how millions of people experience golf — and a genuinely energizing place to build a career. Every year, guests pack our venues for something that is hard to find elsewhere: hitting balls at a target-lined outfield, watching their shot traced in real time on multiple screens, with great food and good company alongside.

With 100+ venues across the globe and proprietary Toptracer technology embedded in our guest experience and licensed to broadcasters and courses worldwide, Topgolf sits at a distinctive intersection: entertainment company, technology platform, and hospitality brand all at once. We are a scaled business with real complexity, real momentum, and meaningful opportunity to improve how we operate and grow.

The Sr. Manager, People Experience plays a critical role in enabling business performance within our Venue Support Center (VSC) environment. This role operates in a performance-oriented, accountability-driven context, ensuring people practices, workplace standards, and leadership behaviors directly support execution, productivity, and results.

This role partners closely with mid-level and senior leaders to align people experience strategies with business priorities, reinforcing a culture of ownership, disciplined execution, and engagement. In addition, this role leads the Office Management team to ensure workplace operations effectively support performance and the overall Playmaker experience.

This role is based in Dallas, TX and is expected to work from our Dallas Support Center office four days per week, partnering closely with leaders and teams in person to drive alignment, visibility, and impact.

What You'll Own

• Performance Leadership, Business Partnership & Change Leadership (50%)
• Operate with strong influence and coaching in a performance-oriented, accountability-driven environment, reinforcing expectations for execution, ownership, and results
• Partner closely with mid-level and senior leaders to align people practices, workplace expectations, and leadership behaviors with business priorities
• Assess organizational health, performance challenges, engagement risks, and change impacts; provide data-informed guidance on workforce effectiveness
• Translate business strategy and evolving operational demands into clear performance expectations and people priorities
• Leverage data, Playmaker feedback, and operational insights to identify gaps, surface risks, and drive continuous improvement
• Support leaders through change by reinforcing clarity, consistency, accountability, and disciplined execution

• Culture, Engagement & Accountability (25%)
• Drive culture and engagement initiatives aligned with Topgolf's values and the overall Playmaker experience
• Prioritize strategies that deliver measurable impact on performance, retention, and leadership effectiveness
• Act as a cultural steward within the VSC, reinforcing professionalism, ownership, and shared accountability

• Office Operations & Workplace Experience (25%)
• Lead, coach, and develop the Office Management team with a focus on service excellence, accountability, and execution
• Ensure the office environment is efficient, consistent, and aligned with cost discipline and operational effectiveness
• Oversee daily office operations including front desk, mail and package management, conference room readiness, and company-sponsored meals to ensure a high-quality experience
• Manage corporate office services budgets, vendors, and contracts, balancing cost discipline with service quality

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 7+ years of progressive HR or People Experience leadership in a results-oriented corporate environment
• 3+ years of people leadership with direct accountability for performance outcomes
• Demonstrated experience driving culture, engagement, and accountability during periods of change
• Strong business acumen with the ability to use data and insights to improve results
• Proven ability to influence decision-making and drive execution in complex environments
• Strong communication skills with the ability to engage and influence senior leadership
• Working knowledge of U.S. labor laws and applicable state regulations
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word)
• SHRM certification preferred

Sounds Like a Fit? We Can't Wait to Meet You!

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) Playmaker match, free mental well-being platform – and that's just for starters for those who qualify. View Playmaker benefits here.