Inbound Call Center Agent

Job Description

Job Description

Inbound Call Center Agent-
Hours: Vary
Salary: $16.50 an hour
Benefits available after 60 Days for Full-Time Employees

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

SUMMARY OF POSITION
We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Take consistent inbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, and adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:
Manage large amounts of inbound calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
Proven customer support experience as a call center representative
Strong phone contact handling skills and active listening
Customer orientation and the ability to adapt/respond to different types of customers
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training.
At least 1 year of previous high-volume call center experience
Experience working with an automatic dialer
Must be computer literate
Pleasant phone demeanor
Experience in Inbound environments
Other requirements may vary as determined by management.
***Must be able to pass a 7-year background check***

WAH Requirements:

• A Windows PC is required, running Windows 10 or 11 (no MacBooks or Chromebooks or virtual machines)
• 8 GB of RAM, minimum DDR4 or DDR5
• Quad-core processor, minimum
• USB wired headset
• Wired internet connection with a minimum internet speed of 80/15
• Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods
• Dual monitors