Operations Supervisor, Outbound

Position Summary The Operations Supervisor, Outbound is responsible for overseeing all aspects of the outbound functions within a warehouse. The supervisor will help lead daily operations related to motor carrier compliance, route planning and monitoring, and customer/client service. This position requires a proactive and hands‑on approach, with time spent both on the warehouse floor and in the office. Ethics & Values Problem Solving Customer Focus Drive for Results Functional/Technical Skills Managing & Measuring Work Timely Decision Making Decision Quality Informing Composure Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Oversee day‑to‑day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client. Lead and participate in active route monitoring daily. Assist Outbound Manager and GM with morning stand‑up and daily carrier communications. Assist Outbound Manager and GM in the processing of carrier settlements. Assist Outbound Manager with recruiting and onboarding of motor carriers. Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries. Assist with audits and ensure returns processes align with RLX and client‑specific requirements. Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed‑upon communication mechanism. Serve as a main point of contact for escalations from the client. Schedule orders and notify the customer of their time windows for next‑day delivery. Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and hold their team to the same standards. Process and monitor claims through the client portal. Identify and escalate process discrepancies, including motor carrier compliance concerns. Perform other duties as assigned (may vary based on client requirements). Minimum Qualifications (Knowledge, Skills, and Abilities) High School Diploma/GED or equivalent required. Strong people and operations supervisory skills. Excellent verbal and written communication skills. Excellent interpersonal skills. Ability to adapt to changes in a fast‑paced environment. Ability to embrace new technology. Operations or final mile delivery experience preferred. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer‑related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Equal Opportunity Statement Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E‑Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request. #J-18808-Ljbffr