Patient Account Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Essential Duties and Responsibilities Documents patient account with notes on all phone and personal contacts. Checks status on claims for patients requesting follow up on their claim. Places telephone calls on outstanding A/R balances as directed by supervisor. Responds timely to messages left on voice mail. Pulls and researches EOB's to assist patients with questions on payments, network discounts, and copays which determines their balances. Directs and provides assistance to patients in a courteous and positive manner. Assists supervisor with duties and special projects daily. Collects money for hospital. Documents and forwards patient complaints to supervisor. Receives and documents phone messages for co-workers accurately and in a professional manner. Handles phone inquiries with courtesy, accuracy, and respect for confidentiality. Assists co-workers in the completion of daily tasks or special projects to support the department's efficiency. Researches, completes and documents refunds daily. Education High School Diploma/GED required. Experience Computer skills are required and business related experience required #J-18808-Ljbffr Opelousas General Health System