Customer Success Manager

About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. Why Join Our Team Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. About the Role Hippocratic AI is seeking a Customer Success Executive with health systems experience to support clients across the Central Region, including the Midwest and portions of the South and Southeast. This role is designed for professionals who thrive in high-touch implementation environments and enjoy working closely with healthcare leaders to drive meaningful change. As a Customer Success Executive, you will serve as an embedded partner to assigned health systems, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. The role will include regular travel to client sites based on implementation needs, key milestones, and client priorities. You will own post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the VP of Customer and serves as the primary representative of Hippocratic AI within assigned health systems across the region. What You’ll Do Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations. Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.. Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success. Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations. Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences. Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders. Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations. This role requires a minimum of 20-40% travel, which may include overnight or out-of-state trips. What You Bring Must-Have: Bachelor’s degree from an accredited university is required. 5+ years of health systems experience, including customer success, account management, or project management. Experience leading complex, onsite implementations in clinical or operational healthcare environments. Exceptional relationship-building skills across an organization, from front-line staff to executives. Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements. Experience working with cross-functional teams in a fast-paced startup environment. Strong project management skills with the ability to manage multiple workstreams onsite. Comfortable operating autonomously in a client-embedded role. Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed. Nice-to-Have: Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings. Advanced knowledge of healthcare workflows and compliance standards. Background in healthcare consulting, transformation initiatives, or system-wide implementations. Experience presenting outcomes and best practices at conferences or executive forums. Compensation: Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus. Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact. #J-18808-Ljbffr