Member Service Associate
$16 - $20 per hourLevo Federal Credit Union
Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated : 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly. Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements. Cash checks and complete withdrawals and pays out money after verification of signatures and member balances. Enter members' transactions into computer to record transactions and issue computer generated receipts. Place holds on accounts for uncollected funds. Order daily supply of cash, and count incoming cash. Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen. Explain, promote and sell products or services that will benefit the member. Research and resolve member inquiries. Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary. Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.) Use CDM/Recyclers to assist members in transactions. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description
$16.00 - $20.00 per hour
Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing). Certificates, Licenses, Registrations: Must complete ongoing sales and service training Other Skills and Abilities Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate Salary Description
$16.00 - $20.00 per hour
Vacancy posted 10 hours ago
Similar jobs that could be interesting for youBased on the Member Service Associate in Larchwood, IA vacancy
- ...market State Farm Insurance and financial services products. ROLE DESCRIPTION: As an... ...Representative - State Farm Agent Team Member for Devyn Vance - State Farm Agency Intern... ...inside sales representative, retail sales associate, or telemarketing) preferred....SuggestedFor contractorsInternshipWork at office
Devyn Vance - State Farm Agency Intern
Harrisburg, SD1 day ago - ...market State Farm Insurance and financial services products. ROLE DESCRIPTION: Devyn... ...Representative - State Farm Agent Team Member, your knowledge of insurance products and... ...inside sales representative, retail sales associate, or telemarketing) preferred. Successful...SuggestedFor contractorsInternshipWork at office
Devyn Vance - State Farm Agency Intern
Harrisburg, SD1 day ago - ...and Responsibilities Provide exceptional guest service to all customers at all times. Lead a crew of EVS team members, mentoring and coaching as needed Inspect all work... .... Cleans all gaming devices, tables and chairs associated with the Casino floor. As needed and as...Suggested
$69k
...Outgoing and Friendly Personality: a positive and approachable demeanor. A strong desire to help others: provide valuable advice and services. Effective Communication Skills: your ability to connect with others is crucial. Sales or customer service experience is...SuggestedRemote jobFull timeWork from homeFlexible hoursHMG Careers
Larchwood, IAa month ago- ...Supervisors and co-workers as needed. Ability to work as a team member towards overall Company objectives. Must wear proper PPE... ...management, engineering, the operations team, quality assurance and associates. Achieve financial objectives by preparing an annual...SuggestedTemporary workMonday to Friday
Adams Thermal Systems
Lester, IA9 hours ago - ...Nutrition Service Aide Career Opportunity Appreciated for your Nutrition Services work Are you on the lookout for a career close to home and heart? As a Nutrition Services Aide, you will play a crucial role in helping to prepare therapeutic and modified diets for our...Full timePart timeFlexible hoursNight shiftWeekend workAfternoon shiftWeekday work
Encompass Health Rehabilitation Hospital of Sarasota
Larchwood, IA9 hours ago $36 - $44 per hour
...At RMS Roller-Grinder, our Service Department is more than a support function. It is where our reputation is proven every day. When our... ...field. Coordinate schedules and resources, ensuring team members have the tools and materials they need. Reinforce expectations...Hourly payFull timeFlexible hoursNight shiftRMS Roller Grinder
Harrisburg, SD1 day ago- Work Where You MatterAt Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support...
Dollar General
Larchwood, IA3 days ago $18.81 per hour
WallyPark is seeking a Supervisor to manage weekend shifts, ensuring employee performance and providing exceptional customer service. Key responsibilities include dispatching shuttle drivers, greeting customers, and overseeing a safe work environment. The ideal candidate...Full timeShift workNight shiftWeekend work- ...for ensuring customer satisfaction and managing quality of product and service delivery. Develop relationships with all Fire and EMT decision-makers in designated territory. Dinges Fire team members pride themselves on building a 'Help First' relationship with departments...Full timePart timeFor contractors
Dinges Fire Company
Harrisburg, SD11 days ago - ...School Office Administrative Assistant The School Office Administrative Assistant provides administrative, clerical, and customer service support to ensure the efficient operation of the school office and school. This position serves as a primary point of contact for...Work at officeAfternoon shift
Harrisburg School District 41-2
Harrisburg, SD6 days ago - ...combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer... ...about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities...For contractorsLocal area
Lampert Lumber
Larchwood, IA25 days ago - ...as needed. Maintaining GFCR assets and providing restorative services across the facility. Qualifications You must be capable of working... ...be capable of tracking inventory, supply costs, and labor associated with each project. Must be a self starter. Work Schedule Primary...Monday to FridayShift workDay shift
- A leading casino and resort in Iowa is seeking a Front Desk Supervisor to ensure exceptional customer service in the Call Center and Front Desk. The role involves handling guest complaints, scheduling staff, and providing ongoing training. Ideal candidates should possess...Flexible hoursNight shift
$21 - $23 per hour
.... That includes you! We take pride in providing quality, person-centered care, in addition to fostering an environment that team members want to be a part of. If you desire an organization that creates an environment that allows both our residents and team members to...Hourly payFull timePart timeFlexible hoursAccura HealthCare
Rock Rapids, IA3 days ago$18 per hour
...Food Service Worker Job Reference Number: 38374 Employment Type: Full-Time , Onsite Segment: Corrections Brand: Summit Location: Sioux Falls , South Dakota (US-SD) The Role at a glance: We are looking to add a motivated food service...Hourly payFull timeWork at officeSummit
Larchwood, IA9 hours ago$8 per hour
...Job Description Job Description Service Assistant PAY RATE: $8/HR + TIPS Job Summary: A Service Assistant is responsible for... ...Assistant is also a key player in helping out the other staff members. Job Duties: Ensure the dining room and bar are set up correctly...Shift work- Front Desk Supervisors assist with ensuring the best in customer service for the Call Center, and Front Desk. Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude...Full timePart timeFlexible hoursNight shift
$70k - $95k
..., part account manager. You’ll manage a territory and grow sales across RMS’s capital equipment, customizations, accessories, and services. You’ll walk feed mills, visit farms, and step into industrial sites — on the ground, face-to-face — earning trust, fixing problems...For contractorsCasual workRemote workNight shiftRMS Roller Grinder
Harrisburg, SD9 hours ago$21.19 - $29 per hour
...divh2Imagine Learning Inside Sales Associate/h2pPosition at Imagine Learning/ppApply now to be considered. No sales experience required... ..., positioning and demonstrating our K-12 products and services./ppPosition Type: This is a regular, full-time position reporting...Hourly payFull timeTemporary workWork at officeLocal areaRemote workWork from homeFlexible hoursShift work- ...Agronomy Sales Representative Promote the proper use of crop protection products, plant food, seed and other services offered at New Vision Co-op to area producers by building customer relationships that help grow agronomy sales for New Vision Co-op. Essential duties...Temporary work
$100k
...opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and...Local areaSlice Merchant Services
Harrisburg, SD2 hours ago$15 - $20 per hour
...family type atmosphere were every team member has an opportunity to shine. Pay: $15... ...Amaze Every Customer Every Time . Floor associates are responsible for engaging the customer... ...shoplifting. Excellent customer service and interaction prevents shoplifting....Hourly payFlexible hoursAfternoon shift- ...contributing to a positive shopping experience for our customers is essential in helping us maintain our reputation for exceptional customer service. Prospective employees should be outgoing, friendly, hard-working, dependable and a team player. RESPONSIBILITIES:...Weekly payCasual workFlexible hoursAfternoon shift
Fareway Stores
Harrisburg, SD9 hours ago - ...serve clients effectively. Join WealthBridge Financial Group and be part of a passionate team dedicated to delivering exceptional service and fostering long-term client relationships. If you are driven by results and have a deep commitment to helping clients achieve...
WealthBridge Financial Group
Harrisburg, SD3 days ago $20 per hour
...with ongoing promotions, new product launches, and updates to service features, ensuring youre always able to provide customers with... ...Offer You: At BeMobile, we believe in taking care of our team members both personally and professionally. Thats why we offer a comprehensive...Weekend workAfternoon shift$17.5 - $23.79 per hour
...program. They prepare foods, delegate tasks, train coworkers, resolve customer complaints, set the example for excellent customer service, ensure the team focuses on achieving daily goals, assist with merchandising, and most importantly ensure that the highest quality...Full timeShift workAfternoon shiftKwik Trip
Harrisburg, SD1 day ago$80k - $120k
...Your Impact./ppThe Account Executive is instrumental in helping grow the companys revenue by generating interest in our products and services, communicating our value proposition and supporting customers through complex reviews involving many stakeholders. The ideal...Full timeTemporary workLocal areaRemote workWork from homeFlexible hoursNight shiftWeekend workAfternoon shift3 days per week$75k - $95k
...reimbursement Field mentorship focused on communication and relationship strategy Continued professional development in leadership, service, and business growth A supportive team culture that values initiative and professionalism Compensation & Structure Target...Full timeFor contractorsLocal areaRemote workWeekend workThe Impact Insurance Agency
Harrisburg, SD24 days ago- ...motivated, detail-oriented individual to join our team as a Customer Service & Order Processing Coordinator . This role is perfect for... ...projects and priorities simultaneously Support team members and contribute to a positive work environment Qualifications...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Service Associate. Be the first to apply!
