Service Operations Manager

New Day Executive Search

Service Operations Manager

We're looking for a hands-on leader to take ownership of a field service operation supporting customers across Wichita and the surrounding rural territory. This is not a shop manager role overseeing technicians in a garage. This is for someone who knows how to lead field technicians, manage a mobile workforce, build strong customer relationships, and drive operational performance across a large geographic area. If you've managed field service teams, mobile mechanics, or territory-based technicians, you'll feel right at home here. Apply today!

Benefits

Competitive base salary with performance-based incentives
Comprehensive health, dental, and vision benefits
Paid time off and holidays
401(k) and additional company-sponsored benefits
Long-term career growth with a stable, industry-leading organization
Opportunity to lead an established service operation with significant autonomy
Supportive, team-oriented culture focused on customer service and operational excellence

Responsibilities

Lead day-to-day operations of a field service department supporting customers across a large territory
Recruit, train, coach, and develop a team of field service technicians
Manage technician dispatching, scheduling, territory coverage, and utilization
Own service department performance including productivity, efficiency, response times, and customer satisfaction
Build strong customer relationships and resolve escalated service issues
Be present in the field supporting technicians and meeting with customers regularly
Partner with parts, operations, and sales teams to improve service delivery and customer uptime
Manage departmental budgets, labor performance, and service profitability
Drive continuous improvement initiatives that increase efficiency and reduce downtime
Promote a strong safety culture and ensure OSHA compliance

Requirements

Experience leading field service technicians, mobile mechanics, or territory-based service teams
Background managing a mobile workforce across a large geographic territory
Proven ability to balance technician utilization, customer responsiveness, and operational efficiency
Strong customer-facing skills with experience handling escalated service situations
Experience with dispatching, scheduling, work order management, and service operations
Exposure to budgeting, cost control, revenue growth, or service department financial performance
Strong leadership skills with the ability to coach, develop, and hold remote employees accountable
Comfortable working alongside technical teams and supporting customers in the field
Knowledge of OSHA regulations and workplace safety requirements
A natural problem solver who takes ownership, drives results, and leads from the front rather than behind a desk

Apply

Vacancy posted 2 days ago

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