HVAC and Plumbing Service Manager

Job Description

Job Description

HVAC & Plumbing Service Manager

Moore Mechanical | Grand Rapids
$90,000 – $130,000+ Based on Experience

Build the Team. Drive Performance. Grow the Business.

Moore Mechanical is seeking an experienced HVAC & Plumbing Service Manager to lead and grow our mechanical service division.

This role is responsible for the overall performance of both the HVAC and Plumbing service departments, including technician performance, customer satisfaction, revenue growth, operational efficiency, staffing, training, and profitability.

Working closely with leadership, dispatch, and field technicians, the Service Manager serves as the operational leader of the service division and is accountable for building a high-performing team that delivers exceptional customer experiences while driving sustainable business growth.

This is an opportunity for a proven leader who enjoys developing people, improving operations, and building a best-in-class mechanical service organization.

Why Join Moore Mechanical?

• Competitive Salary
• Performance-Based Bonus Program
• Company Vehicle & Fuel Card
• Company Phone, Laptop & iPad
• Stable Year-Round Work
• Established Customer Base
• Leadership Development Opportunities
• High Degree of Autonomy and Impact
• Promote-From-Within Culture

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
• Health Savings Account (HSA)
• Leadership & Professional Development
• Employee Referral Program

The Opportunity

As the HVAC & Plumbing Service Manager , you'll oversee the performance, profitability, and growth of both service departments while developing the systems, people, and processes required to support long-term success.

You'll play a key role in expanding Moore Mechanical's service operations, improving customer satisfaction, developing future leaders, and creating a scalable service organization capable of supporting continued growth.

What You'll Own

Department Leadership

• Lead all HVAC and Plumbing service operations
• Oversee Service Technicians and Senior Service Technicians across both trades
• Establish performance expectations and accountability standards
• Create consistency across service delivery and customer experience
• Build and maintain a positive, high-performance team culture

Technician Development

• Recruit, hire, onboard, and retain top talent
• Develop technicians through coaching, mentoring, and training
• Create career paths and advancement opportunities
• Build leadership depth within the department
• Conduct performance reviews and development planning

Operational Performance

• Monitor daily service operations and technician productivity
• Improve scheduling, dispatching, and workflow efficiency
• Ensure technicians have the tools, resources, and support needed to succeed
• Reduce callbacks and warranty issues
• Improve operational consistency across both trades

Customer Experience

• Ensure exceptional customer service on every interaction
• Resolve escalated customer concerns
• Build long-term customer relationships
• Monitor customer satisfaction and online reviews
• Protect and enhance Moore Mechanical's reputation

Revenue & Profitability

• Drive service department revenue growth
• Monitor department performance and key metrics
• Improve technician efficiency and profitability
• Support sales opportunities generated through service calls
• Identify opportunities for operational and financial improvement

Safety & Quality

• Promote a strong safety culture
• Ensure compliance with company policies and procedures
• Maintain high standards of workmanship and professionalism
• Reduce incidents, callbacks, and customer complaints

What Success Looks Like

Successful HVAC & Plumbing Service Managers consistently deliver:

• Strong revenue growth across both service departments
• High customer satisfaction scores
• Productive and engaged technicians
• Low callback and warranty rates
• Strong employee retention
• Consistent technician development
• Excellent online reviews and customer referrals
• Predictable operational performance
• Sustainable department profitability

What We're Looking For

• Mechanical service leadership experience preferred
• Strong understanding of HVAC and/or plumbing service operations required
• Experience leading, coaching, and developing service teams
• Strong customer service and relationship-building skills
• Business and financial acumen
• Experience managing performance metrics and accountability
• Strong communication and organizational skills
• Ability to solve problems and drive results
• Valid driver's license
• Authorized to work in the United States

Our Core Values

Honesty

We communicate openly, take ownership, and do what we say we'll do.

Positive Attitude

We approach challenges with professionalism, teamwork, and a solutions-focused mindset.

Hard Work

We believe success comes from accountability, effort, and continuous improvement.

Why This Role Matters

The HVAC & Plumbing Service Manager is responsible for the long-term success of Moore Mechanical's mechanical service division.

This role directly impacts customer satisfaction, technician development, operational efficiency, profitability, and company growth across both HVAC and Plumbing.

If you're looking for an opportunity to lead exceptional people, build a high-performing service organization, and make a lasting impact, we'd love to talk with you.

Apply today and help shape the future of Moore Mechanical's HVAC & Plumbing service division.

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