Barista - PT

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. Behaviors You'll make a great Barista if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. Maintain reliable and punctual attendance for scheduled shifts. Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays. Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. Are always cheerful with customers, consistently going out of your way to help them. Show aptitude and willingness to learn new skills and acquire new knowledge in the store. Above all, show that you enjoy being a barista! Operational Competencies As a Barista, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble barista. Using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently. Developing strong merchandising skills to maintain the café presentation and cleanliness of the Café. Developing effective visual merchandising skills to maintain the counter and floor retail fixtures, equally. Running a register competently to serve customers quickly and reliably. Supporting the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows. Making food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of your colleagues, and the available information like drink recipe guides, product spec sheets and other tools. Maintaining café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift. Following and executing First In First Out (FIFO) practices and dating product consistently and correctly. Supporting the bookfloor team willingly and effectively when needed. Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. Development and Advancement As you gain experience, you should expect your barista knowledge and skills to develop. Each Barnes & Noble bookstore is the product of its bookselling and café team. You will increasingly contribute as you develop your expertise. Build café knowledge of the products we offer across beverage, bakery and savory options and gifting. Use this knowledge to maintain the presentation in an interesting and appetizing manner. Speak about and support key sales objectives such as new LTO items or café promotions sharing this knowledge with customers and colleagues. Be able to make effective food and beverage customization recommendations to customers on varied items. Build knowledge and engagement for execution of café retail options. Understand and use Café training tools appropriately. Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably. Use this knowledge to support the success of key products and promotions, equally. As already said, above all we expect you to enjoy being a barista at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path — Senior Barista — where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures. Notes An employee in this position can expect a hourly rate starting at $17.25 . Benefits Part-time less than 20 hours per week: Sick pay equal to 1 hour for every 40 hours worked, Employee Discount Part-time 20 - 29.99 per week: 24 – 34 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k) Full Time 30+ hours per week: 36-48 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 years thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k). Employee may enroll in Benefits for themselves and eligible dependents which includes Medical Benefits, Vision Benefits, Dental Benefits. Employee is eligible to participate in additional benefits which includes Disability, Life Insurance, Transit, Tuition Reimbursement. #J-18808-Ljbffr Barnes & Noble Booksellers, Inc.