Call Center Operations Manager

Center Operations Manager IIThis Is What You'll Do:Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.Assists in hosting internal and external inspections conducted by regulatory agencies and customersCollaborates in quality improvement initiatives to enhance operational efficiency and product quality.Collaborates with relevant departments to implement corrective and preventive actions (CAPA) to address identified issues.Responsible for mitigating and resolving safety concerns.Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order.Prepares product shipments and ensures compliance per Standard Operating Procedures.Assists with achieving targeted production in quantity and quality as well as optimizing operational cost to meet and exceed targeted objectives to include inventory management.Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.Assists with schedule and payroll records to optimize the efficient allocation of employee hours.Assists with the coordination of staff and leadership meetings to enhance efficiencies and productivity.Performs other related duties as assigned.This Is Who You Are:Nurtures robust and positive culture within the donor center, exemplifying core values.Facilitates optimal productivity in production areas by providing necessary assistance as required.Cultivates a positive and respectful rapport with donors, fostering retention, referrals, and growth.Promotes Safety, Health, and Environment Policies & Procedures. Ensure safety training and safety practices are implemented and followed within the center.Strong communication, organizational skills.Excellent written, verbal, and interpersonal communication skills required.This Is What it Takes:Trained in all production areas.Bachelor's Degree preferred. Other combinations of education and experience may be considered.1-3 years of operations and/or process management/supervisory experience preferred1-3 years of people management required including recruiting, training, etc.Ability to function effectively in a fast-paced environment with frequent interruptions required.Background in financial management and/or budgeting preferred.Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.Do Satisfying Work. Earn Real Rewards and Benefits.We're widely known and respected for our benefits and for leadership that is supportive and hands-on.Formal trainingOutstanding plans for medical, dental, and vision insuranceHealth savings account (HSA)Tuition ReimbursementEmployee assistance program (EAP)Wellness program401 (k) retirement planPaid time offCompany-paid holidaysPersonal timeMore About Octapharma Plasma, Inc.With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.