Maintenance Manager

Job Description

Job Description

Maintenance Manager  Lancaster, PA (on-site) | Full-Time

About Fetch

Fetch Home Management is a property management company serving landlords and investors across Lancaster, Lebanon, Berks, Dauphin, and York Counties. We manage 600+ doors and run our business on the EOS (Entrepreneurial Operating System) model — which means we lead from the front, we don't hide behind red tape, and we'd rather make a decision and learn from it than sit on our hands. We're a young, growing team, and teamwork makes the dreamwork here — this is a job for someone who wants to build real systems, not just maintain the status quo.

The Role

We're looking for a Maintenance Manager to own the operational backbone of our maintenance department — the systems and follow-through that keep work orders moving from open to verified-closed, without things falling through the cracks. This is a management role focused on process, accountability, and coverage, not swinging a hammer. You'll work closely with our Maintenance Supervisor and Maintenance Coordinators, but you'll own a distinct lane: inventory, scheduling integrity, and work order quality control.

What You'll Own

• Inventory Management — Maintain visibility and control over maintenance inventory (tools, materials, vehicle stock, and basement storage), keeping supply levels accurate and minimizing wasted runs to the hardware store.
• Scheduling — Oversee the scheduling process across maintenance coordinators, making sure work orders are assigned, prioritized, and moving on a timeline that keeps tenants, owners, and technicians unstuck.
• Work Order Closeouts — Manage the closeout process for completed work orders, verifying job completeness before a ticket is marked done — catching rework and callbacks before they become owner or resident complaints.
• Coordinator Coverage — Step in to cover Maintenance Coordinator responsibilities during absences, overflow, or gaps, so scheduling and dispatch never stall out.
• Keeping Things Moving — Act as the operational checkpoint for the department: flag bottlenecks, tighten up inconsistent processes between coordinators, and hold the line on our standards for job completion.

What We're Looking For

• Experience in property management, maintenance operations, construction management, or a similarly hands-on operations role
• Comfortable owning a process end-to-end and holding others accountable to it — diplomatically, but firmly
• Strong organizational skills — you can track multiple work orders, technicians, and inventory streams at once without losing the thread
• Experience with maintenance/work order software (we run on AppFolio) is a plus
• Someone who thrives in a young, fast-moving company and wants to build systems rather than inherit finished ones

What Fetch Offers

• A real seat at the table in a growing company — your fingerprints will be on how this department runs for years to come
• A team that operates on EOS: clear expectations, clear accountability, no politics
• Room to grow as Fetch grows across five counties