Medical Records Specialist

Medical Records Specialist – Winston-Salem Office

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Every day, we stand shoulder to shoulder with individuals facing one of life's most difficult journeys - a serious or terminal illness. We help patients and families navigate the physical, emotional, social, and spiritual challenges that come with advanced illness while providing compassionate, high-quality hospice and palliative care. We also strive to help our communities better understand end-of-life care.

About the Role

In this role, you'll play an essential part in supporting patient care by maintaining accurate medical records, coordinating critical documentation, and serving as a resource for both clinical staff and external healthcare partners. Your work helps ensure our clinicians have the information they need to provide exceptional care for every patient and family we serve.

Key Responsibilities

• Maintain accurate, complete, and compliant electronic medical records to support quality patient care and regulatory compliance.
• Review clinical documentation for completeness and collaborate with clinical staff to resolve missing or incomplete information.
• Respond to internal and external medical record requests and participate in the medical records phone line rotation while ensuring compliance with HIPAA and organizational policies.
• Prepare reports and documentation for Hospice Interdisciplinary Group (IDG) meetings and support other regulatory documentation requirements.
• Process, track, and follow up on physician orders and plans of care to ensure timely completion.
• Perform general office responsibilities, including scheduling visits, distributing mail, ordering supplies, and supporting daily office operations.
• Provide exceptional customer service to patients, families, providers, referral partners, and fellow team members.

Qualifications

• High school diploma or equivalent required; additional education in Health Information Management or a related healthcare field is preferred.
• One year of experience in medical records, health information management, or a healthcare administrative role required (hospice, home health, or long-term care experience preferred).
• Working knowledge of medical terminology and experience with electronic medical record (EMR) systems.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to prioritize multiple responsibilities while consistently meeting deadlines in a fast-paced healthcare environment.
• Excellent communication, customer service, and interpersonal skills.
• Ability to maintain confidentiality and safeguard protected health information in accordance with HIPAA regulations.

If you're looking for an opportunity to make a meaningful difference behind the scenes by supporting exceptional patient care, we'd love to hear from you. Apply today and become part of the Mountain Valley team.

Equal Opportunity Employer

At Mountain Valley, we are committed to fostering a workplace built on respect, inclusion, and belonging. Employment decisions are based on qualifications, knowledge, skills, and abilities. Mountain Valley Hospice is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, genetic information, military service, political affiliation, or any other characteristic protected by applicable federal, state, or local law.