Delighted to Serve Night Auditor

Delighted To Serve Agent

Hourly Compensation: $25.50 (This is a set hourly wage. No wage range exists).

Non-Exempt, Overtime Eligible

This position may be eligible for longevity incentive program at 6 months, and 1 year of employment.

Benefits:

• Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
• Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
• Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
• Paytient Healthcare Spending
• 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
• Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
• Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
• Free Employee Assistance Program (EAP)
• Travel Assistance Program

Other Benefits:

• Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
• Parking: Complimentary in our parking garage (subject to availability)
• 50% subsidy for public transportation expenses
• Referral program of $250 per successfully referred new hire
• Complimentary cafeteria meals
• Monthly employee appreciation events
• Employee Exercise Room
• Community Service Events

Why The Renaissance Seattle Hotel?

Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "why"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the "why" in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to discover. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU!

Where do you want your career to go? It's up to you. A lifer in your discipline – great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We'll support you all the way.

About Our Management Company:

• The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
• Ownership is also the management company – No red tape
• The company values longevity – nearly half of our team has been with us 5+ years

About Our Hotel:

• 4th largest hotel in Seattle
• Stable operation – hotel has never been sold
• Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar

Bring Us Your Style As A Delighted To Serve Agent:

As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You're often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.

You are an explorer, a problem-solver, and a storyteller—someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure.

• Cultivate and Maintain Guest Relations
• Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible
• Address guests' service needs and special requests in a professional, positive, and timely manner
• Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed
• Collaborate with and contact appropriate individual or department to deliver and exceed our guests' needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue
• Manage and secure bank
• Run nightly audit reports and ensure accuracy of all financial transactions processed during the day
• Receive and record wake-up call requests and deliver to appropriate department
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)

Qualifications:

• High school diploma or GED
• 1 year experience in the guest services, front desk, or related field
• Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems
• Proficient computer skills
• Ability to work independently