Coordinator, Client Experience

Job Description

Job Description

Who We Are

Not just built for today. Building for tomorrow.

DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations—alongside construction and design leaders—to build high-performing, adaptable interior environments.

Operating across workplace, healthcare, education, and public sector markets, DIRTT provides total design freedom and greater certainty in cost, schedule, and outcomes.

We are a highly motivated group of individuals who embrace the company’s entrepreneurial spirit. Everyone is hands-on, regardless of role. We celebrate our successes together, work hard, have fun, and treat one another with respect.

Who You Are

The Client Experience and Events Coordinator acts as the primary point-of-contact for DIRTT clients and visitors at DIRTT Experience Centers (DXCs). This includes coordinating client events, factory and showroom tours, travel arrangements, meal reservations, and other activities which enable DIRTT to best serve our clientele.

What You’ll Do

• Provide the highest quality client experience to guests visiting the DIRTT Experience Center (DXC) by coordinating, facilitating, and hosting client tours and events that occur onsite, offsite and virtually. Activities include but are not limited to: facility set up and tear down for internal/external events and client visits (some events may occur after hours); liaising with in-house catering to coordinate meal requirements; sending and tracking of invitations; managing internal scheduling for client tours; making meal or activity reservations and coordination of travel arrangements; managing external vendors/venues for events; post-tour satisfaction surveys.
• Overall management of the DXC – ensuring it’s in perfect working order.
• Additional duties may be assigned that are reasonably related to the role. Responsibilities may be adjusted or reprioritized in response to evolving business needs, technology, and organizational priorities, while maintaining alignment with the overall scope, purpose, and responsibilities of the position.

What You’ll Bring

Required Qualifications

• Strong event management skills and experience with the ability to establish plans, manage multiple assignments and meet deadlines.
• Highly organized with an incredible attention to detail.
• Personable and high-energy with the ability to develop relationships, assess client needs and provide unparalleled client service.
• Enjoys working in a fast-paced environment and is a proven self-starter.
• Tech savvy with a strong technical aptitude and ability to quickly learn new technical skills.
• A professional attitude with the ability to work in a highly collaborative environment.
• Well-developed organization, follow-through, and time-management skills.
• High level of ownership, accountability, and initiative.

What’s In It for You

• Competitive base salary plus a variable pay (bonus) program

• Eligibility to participate in DIRTT’s Employee Share Purchase Plan

• For in-office roles: continental breakfast, coffee, tea, soda, daily hot cafeteria lunch, and snacks

• Comprehensive health benefits, including medical, dental, and vision coverage

• Disability and insurance benefits, including short- and long-term disability, life insurance, dependent coverage, and voluntary options (may vary by location)

• Mental health and wellbeing support, including an Employee Assistance Program (EAP)

• A thorough and supportive onboarding program designed to set you up for success

*Please note this is a contract position from January to June 2027

Equal Opportunity & Hiring Information

DIRTT Environmental Solutions is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic.

DIRTT is committed to providing reasonable accommodations throughout the recruitment process. If you require an accommodation, please let us know.

Roles at DIRTT are safety-sensitive. Pre-employment drug and alcohol testing may be required. Applicants must be 18 years or older.

Employment is conditional upon the successful completion of a background check, where permitted by law. This will be conducted through a trusted third-party provider after a conditional offer has been accepted.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.