Home Care Client Manager

Home Care Client ManagerFamily First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes.As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We're looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you're ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you.About the RoleAs a Home Care Client Manager, you'll be at the heart of our care delivery team—ensuring every client receives personalized, high-quality service. You'll oversee client care, maintaining communication with families, and providing compassionate service to our clients.The ideal candidate for this Home Care Client Manager role is someone with a client-first mindset, strong interpersonal skills, and the ability to prioritize effectively in a fast-paced environment.Job DutiesConduct in-home or virtual assessments to identify client care needsEnsure client care needs are met, coordinating with Caregiver Success ManagerRegularly communicate with clients, referral partners and family membersMaintain accurate documentation of client services, progress & care plan changesEnsure compliance with all relevant regulations, internal policiesOccasionally participate in community outreach with current and potential referral partner relationshipsTravel within the Renton/Greater Seattle area as needed or assignedOccasionally provide in-home support to clients, covering for caregivers who call-off, when necessaryParticipate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week.Qualifications2+ years of experience in healthcare care coordination, client management, and/or related role with transferrable skills requiredValid Driver's License and vehicle insurance with clean DMV record requiredCurrent CNA or HCA certification preferredProficiency in using healthcare management software preferredCompensation & Benefits:Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees.Competitive compensation: $33.00 - $35.00 per hourRenton/Greater Seattle Area — In Office and Local Travel Required; approved business mileage reimbursed.Health, dental & vision insurance401(k) with company matchPaid time off + 10 paid holidays per yearProfessional development supportSame day pay available through TapCheckSupportive workplace culture, with mission-driven teamIf you're ready to support families through life's most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team as a Home Care Client Manager.