IT Project Manager

Job Title: IT Project Manager

Department: Performance Excellence

Department Location: Littleton Headquarters

Reports to: Director of Project Management

Career Stream: Individual Contributor

Classification: Hybrid

Onsite Frequency: Works on-site at HQ more than 10 days per month with assigned workspace

Pay Grade: 13

FLSA Status: Exempt

Pay Grade Range: $94,822.00 - $118,875.00

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

FUNCTION:

The IT Project Manager leads endtoend execution of approved IT projects, coordinating technical and business stakeholders to deliver predictably and on plan. The role translates approved business and technical objectives into actionable delivery plans, actively managing scope, schedule, risks, and dependencies to meet timeline, budget, and quality expectations.

The IT Project Manager does not own portfolio prioritization, intake/funding governance, longterm capacity planning, solution design, or operational ownership; the role executes approved, resourced work within established governance.

This role is intentionally designed to emphasize delivery excellence within a maturing IT operating model, ensuring accountability is appropriately aligned to role level and organizational readiness.

Growth & Development Opportunity
As the PMO and IT organization mature delivery practices, this role offers growth through exposure to evolving governance, tools, and standards. The IT Project Manager is expected to apply strong execution discipline, share deliverylevel feedback, and continuously build skills while operating within defined role boundaries.

SCOPE OF TYPICAL IT PROJECTS:

Projects may include delivery of approved initiatives such as application or data platform modernization, infrastructure upgrades, cybersecurity controls/tooling, vendor deployments, regulated change initiatives, and enterprise rollouts. These examples illustrate delivery efforts supported by this role and do not change ownership for prioritization, design, or operations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Project Planning and Execution

• Plan, execute, monitor, and close out assigned IT projects from initiation through delivery.
• Develop and maintain project plans, schedules, milestones, and deliverables aligned to approved scope, assumptions, and constraints.
• Coordinate project activities across IT teams, vendors, and business partners to ensure timely execution.
• Identify, manage, and escalate project-level risks, issues, and dependencies that may impact delivery.
• Apply PMO/IT delivery controls, including RAID logs, testing/UAT coordination, release readiness, approvals, and required documentation.
• Accountable for execution of assigned projects, with scope and accountability defined at the individual project level.

Project Stakeholder & Delivery Coordination

• Coordinate project stakeholders; clarify expectations, roles, and responsibilities.
• Facilitate meetings, status reviews, and checkpoints to drive progress and resolve issues.
• Report accurate, timely status to sponsors, IT leadership, and the PMO.
• Confirm requirements and acceptance criteria with business owners.
• Coordinate delivery training, communications, and readiness activities with business owners and change partners.
• Escalate delivery decisions, tradeoffs, and unresolved risks through established governance and leadership channels when authority or clarity is required.

Project Readiness & Intake Support

• Confirm readiness after approval (e.g., scope, objectives, dependencies, delivery risks).
• Escalate gaps or ambiguities that could impede execution through established governance.
• Provide deliverylevel input to support intake, prioritization, or funding discussions, when requested.

Vendor & External Partner Management

• Coordinate vendor activities as they relate to project delivery in alignment with project plans and contractual commitments.
• Monitor vendor deliverables, timelines, and risks that affect project execution.
• Escalate vendor performance issues impacting project delivery.

Project CloseOut & Lessons Learned

• Complete close-out documentation, knowledge transfer, and hand-off to operations.
• Capture and document lessons learned related to execution effectiveness and delivery risks.

Explicit Role Boundaries

For clarity, the IT Project Manager may be consulted, but is not accountable for the responsibilities below, which are owned by appropriate IT, business, and governance stakeholders.

• Portfolio prioritization and sequencing
• Intake approval, demand management, and funding decisions
• Long-term resource and capacity planning
• Program-level oversight across multiple initiatives
• Technical architecture, solution design, and engineering decisions
• Operational ownership and post-delivery support

These boundaries reflect current accountability for this role within today's operating model and are intended to ensure clarity of ownership and delivery focus.

Success Measures

Success in this role is measured by:

• Predictable on-time delivery of assigned projects
• Early risk identification and escalation
• Clear project plans and status reporting
• Strong stakeholder confidence in delivery
• Controlled scope and change management

OTHER DUTIES:

• Comply with all Workers Credit Union policies and procedures, including information security requirements and risk controls intended to prevent fraud and loss.
• Participate in departmental and organization-wide initiatives and projects as assigned.
• Perform other duties as assigned to support business needs.
• Maintain confidentiality of member, employee, and credit union information per policy and regulation.
• Demonstrate behaviors aligned with WCU's Core Values and the Workers Way culture program.

EDUCATION & EXPERIENCE

• Bachelor's degree required (Information Systems/Computer Science/Engineering preferred); equivalent combination of education and experience considered.
• Minimum of 3 years of project management experience, with significant IT/technical delivery exposure (applications, infrastructure, data, cybersecurity, and/or vendor platforms).
• Experience coordinating cross-functional technical teams (Architecture, Engineering, QA, InfoSec, Infrastructure/Operations) and managing dependencies across systems/environments.
• PMP (or equivalent) strongly preferred; Certified Scrum Master (CSM) or other Agile certification preferred.
• Prosci or other change management certification preferred.
• Experience in banking, credit unions, or other regulated financial services environments strongly preferred.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to lead complex IT projects through disciplined planning and execution.
• Ability to manage scope, schedule, risks/issues, and dependencies.
• Ability to coordinate cross-functional teams in matrixed delivery environments.
• Ability to communicate clearly and translate project details into actionable updates.
• Ability to facilitate (virtual and in-person) and manage and motivate hybrid teams.
• Ability to build trust, align teams, and manage conflict.
• Ability to operate in evolving environments with incomplete information while maintaining execution discipline.
• Ability to work effectively with third-party vendors and external partners.
• Ability to apply Agile, Waterfall, or hybrid delivery approaches and use Atlassian and Microsoft 365 tools.

WORK ENVIRONMENT:

• Work in a hybrid environment (on-site and remote) based on business needs, project phase, and stakeholder engagement.
• Be on-site 2-3 days per week for key ceremonies and collaboration; increase on-site presence as project phases require.
• Facilitate frequent virtual and in-person sessions, leading hybrid meetings with clear outcomes and follow-ups.
• Maintain reliable connectivity and a secure, professional remote workspace; use standard office and collaboration tools.
• Travel locally to other work locations as needed.

PHYSICAL DEMANDS:

• Meet the physical demands required to perform the essential functions.
• Perform primarily sedentary work with extended computer use; communicate effectively; use hands for keyboarding/handling materials; occasionally stand, walk, and reach.
• Travel to headquarters and other work locations to support the hybrid schedule and project needs, as required.

About Workers Credit Union : Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran o