Associate Order Management Coordinator - Spare Parts

Associate Order Management Coordinator Spare Parts Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Key Accountabilities Support assigned customer accounts through the Order to Cash process, providing responsive spare parts order assistance by telephone, e‑mail or in person for creating, changing or cancelling orders and for subsequent order processing. Assist with timely and accurate responses to customer inquiries or complaints, providing regular status updates until final resolution is reached. Collaborate with Order Management Coordinators to learn processes and procedures for various account and order types. Support Order Coordinators and customers by reviewing open order reports or customer requests, checking the status of past‑due or escalated items. Request resolution from other departments on availability, credit, pricing, system, quality, sales restrictions, and other issues; collaborate on continuous‑improvement initiatives, escalating to Order Management Coordinators or Supervisors if resolution is not provided. Track complaints and process issues, document actions taken and actions still required for resolution. Review weekly with team to share experiences and brainstorm short‑ and long‑term solutions. Provide regular feedback to management on account status, including order behavior, current issues, and ideas for improvement. Occasionally work on‑call to support urgent customer calls during weekends and holidays. Keep company property clean, organized, operational, and control expenditures. Promote a safety and compliance culture in area of responsibility and live the Rolls‑Royce Code of Conduct. Perform special projects as needed. Basic Requirements Authorized to work in the U.S. for any employer without sponsorship. Bachelor’s degree in Business or four years of experience in customer support or supply chain management. Willingness for occasional travel ( Preferred Qualifications Good oral and written communication skills. Strong organizational, planning, and follow‑up skills. Knowledge of customer service principles including customer needs assessment, meeting quality standards, and customer satisfaction evaluation. Excellent interpersonal skills and ability to work effectively with others. Ability to work extended periods without supervision, personal drive, and a can‑do attitude. Analytical and problem‑solving skills, with the ability to make complex decisions. Proficiency with PC, MS Office Suite, and SAP ERP. Knowledge of RRSA/mtu organization (products, policies & procedures), logistics, and order management processes. Knowledge of SAP operating system. Spanish or Portuguese language proficiency. Equal Opportunity Employer Statement Rolls‑Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. At Rolls‑Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. Benefits Rolls‑Royce provides a comprehensive Total Rewards package that includes base pay, a discretionary bonus plan, and options such as health, dental, vision, disability, life and accidental death & dismemberment insurance, flexible spending account, health savings account, 401(k) retirement plan with company match, employee assistance program, paid time off, holidays, parental and family care leave, tuition reimbursement and a long‑term incentive plan. Availability may vary by eligibility, employment type, and collective bargaining agreements. Location & Compensation Latitude: Brownstown. Pay Range: $68,904 – $111,969 annually. #J-18808-Ljbffr Rolls-Royce plc