PT Concierge

divh2PT Concierge/h2pJob Category: Operations/ppPay: $15.50/hour/ppWe are seeking a reliable and flexible On-Call receptionist to cover various shifts as needed. As the first point of contact for our company, you will play a crucial role in creating a positive and professional experience for our visitors and staff. This is an excellent opportunity for individuals seeking a flexible work schedule./ppAt Inspirations of Mesa, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join Inspirations of Mesa, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community./ppFull-time benefits include:/pulliPTO (Paid Time Off) and Holiday Pay/liliDaily pay/liliHealth/Dental Insurance/lili401K with employer match/liliLife Insurance/liliShort and long-term disability/liliReferral Bonuses/liliTuition Reimbursement/liliEmployee Assistance Program/li/ulpSummary of Duties of the Customer Experience Specialist/ppThe Customer Experience Specialist provides clerical support; organize and maintain resident, personnel, marketing, maintenance, and resource files. The Customer Experience Specialist answers telephones, greets guests, and responds to residents requests and assist in coordination of services to residents. The Customer Experience Specialist assists in providing services to residents, families, and guests./ppEssential Functions of the Customer Experience Specialist/pulliAnswer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary./liliReceive visitors, having them sign registers, and routing them as appropriate./liliProvide information and assistance to residents coming and going, activities, and signing out when they leave the community./liliAssist the Wellness Director as needed with residents doctors appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time./liliMaintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs; Receive and distribute mail as needed./liliMaintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked./liliProvide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor./liliSchedule work orders received from the residents and coordinate with Maintenance/Housekeeping./liliAssist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor./liliMaintain inventories of supplies; Assist in ordering supplies approved by the supervisor./liliResolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety./liliPerforms other related duties as assigned by supervisor./li/ulpNon-Essential Functions of the Customer Experience Specialist/pulliSupports and participates in the resident centered activity programs./liliParticipates in projects or committees as assigned./liliAttends all associate meetings including in-service education and associate functions, as requested by supervisor./liliAssists in a variety of tasks involving residents as assigned./li/ulpKnowledge, Skills, Abilities, and Experience/pulliHigh School Diploma or GED at a minimum./liliExperience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment./liliPhysical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents./liliProfessional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected./liliOne year of office or hospitality experience preferred./liliGood grammatical and writing skills, proficient with email process and etiquette./liliAbility to read, write, and speak English./liliMust have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents./liliBe free of communicable disease./liliCompletion of drug testing and criminal record background check upon hire and upon request of supervisor./liliPhysical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds./liliAdhere to and carry out all policies and procedures./liliMaintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel./li/ulpThere is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees./ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div