Quality Supervisor

Job Description

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The Quality Supervisor supports the Quality Manager by overseeing day-to-day quality operations on the manufacturing floor. This role is responsible for supervising quality personnel, ensuring compliance with quality standards and procedures, and driving immediate corrective actions to maintain product conformity, food safety, and customer satisfaction. The Quality Supervisor works closely with production and customer service teams to proactively identify issues and support continuous improvement initiatives.

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· Supervise and provide daily direction to Quality Technicians to ensure consistent execution of quality procedures and testing activities

· Spend a significant portion of time on the production floor (approximately 70–80%) monitoring processes, verifying compliance, and supporting production teams

· Ensure manufactured materials meet customer specifications, internal quality standards, and applicable regulatory requirements (including BRCGS, HARA, and SOPs)

· Conduct and document routine quality inspections, audits, and verifications of production, sanitation, and GMP compliance

· Identify quality issues in real time, initiate containment actions, and coordinate corrective and preventive actions with production and the Quality Manager

· Assist in investigating customer complaints, internal nonconformances, and deviations, including root cause analysis and follow-up verification

· Support internal audits, external audits, and customer visits by preparing documentation and ensuring audit readiness on the plant floor

· Review quality data, inspection results, and trends to identify areas for improvement and escalate concerns as needed

· Train and coach production and quality personnel on quality standards, procedures, food safety, and best practices

· Ensure accurate completion and retention of all quality records, logs, and reports

· Promote a culture of quality, food safety, and continuous improvement throughout the facility

· Perform additional duties or special projects as assigned by the Quality Manager

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· 2–4 years of quality-related experience in a manufacturing environment (food manufacturing preferred)

· Prior experience leading or supervising employees strongly preferred

· Working knowledge of quality systems, GMPs, HARA principles, and regulatory standards (BRCGS / SQF / ISO / GFSI experience a plus)

· Strong problem-solving skills with the ability to make sound, timely decisions in a production environment

· Excellent organizational skills and attention to detail

· Effective verbal and written communication skills

· Ability to collaborate cross-functionally with production and support teams

· Comfortable working in a fast-paced, high-pressure manufacturing environment

· Flexibility to support various production shifts, including off-shifts or weekends as needed

· Proficient in Microsoft Office 365

· Associate’s degree or Bachelor’s degree in a related field preferred, or equivalent experience

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In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, free wellness clinics, wellness programs, an on-site fitness center, STD, LTD, life insurance, and company-matched 401(k).

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Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 5,500 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.

Equal Opportunity Employer
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