Care Coordinator - Davita IKC - Norwalk, CT

Care CoordinatorJoin DaVita Integrated Kidney Care (IKC) as a Care Coordinator. It takes a village to care for our patients, and as a Care Coordinator (CC), you'll be at the heart of that Village. You'll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. You'll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly.Position Details:Work in clinics/partner practices as required 3-5 times per weekCommute to multiple DaVita clinics and/or partner practices in designated market and surrounding areasMileage reimbursed – reliable personal transportation requiredFull-Time, Monday–Friday scheduleDaily start time between 7:00–8:00 AMMust provide flexibility as needed to meet patient and clinic needsWhen working from home - must include a quiet, private space with high-speed internetResponsibilities:Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointmentsPerform outbound calls and respond to inbound calls from patients, providers, and Village resourcesComplete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as neededAssist the clinical team with moving patients through the continuum of care by completing tasks as directedIdentify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programsCommunicate directly with patients in a timely and professional mannerMaintain accurate, complete, and confidential documentationDemonstrate exceptional two-way communication, both oral and writtenAct in alignment with DaVita's mission and values to deliver high-quality patient careQualifications:High school diploma or GED required2+ years of experience in a professional office environmentAbility to handle confidential information with discretion and sound judgmentStrong verbal communication skillsProficiency in Microsoft Office, Excel, and OutlookPrior experience with Electronic Medical Records preferredCommitment to service excellence and patient satisfactionAbility to work autonomously while collaborating effectively with the teamHome workspace must provide a quiet, private environment with reliable high-speed internetPreferred Qualifications:1–3 years clinical medical office experienceCNA or MA experience is a plusExperience coordinating care (referrals, care management, etc.)Familiarity navigating insurance payersExperience in direct patient care or supportPrior medical office environment experienceWhy You'll Love Working Here:Make a direct impact on the lives of patients with complex chronic conditionsBe part of a mission-driven, collaborative care teamFlexible hybrid schedule with opportunity for professional growthWhat We'll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash outSupport for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and moreProfessional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.This position will be open for a minimum of three days.The Wage Range for the role is $19.29 - $22.50 per hour.For location-specific minimum wage details, see the following link: DaVita.jobs/WageRatesCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.