PPS Service Coordinator

PPS Service Coordinator

Take your career to the next level as a PPS Service Coordinator with our growing and expanding team. Penn Power Group, LLC, has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields.

Are you a high energy, self-starter, serious minded, capable of initiating and building productive relationships? If yes, Penn Power Group, LLC is currently accepting resumes for qualified PPS Administrator who will be responsible for day-to-day parts and service administration within a busy parts and service operation.

Responsibilities:

• Service Scheduling - to include New Equipment Startups, Preventative Maintenance Agreements (PMA's), Emergencies and Additional work within the contractual guidelines of our agreement with the customer.
• Build and foster strong relationships with our customer.
• Developing a good working relationship with all internal teams and team members.
• Monitor and maintain third party scheduling and billing systems.
• Ensure all Rental maintenance and repairs are completed timely and correctly to provide 100% rental ready response.
• Ensure constant improvements of the CRM and Field Service Platforms as it pertains to your regional customer base.
• Continually monitor and report the status of all open additional and emergency service orders to the customer.
• Drive performance of the technicians to meet the target hours on all Preventative Maintenance and Quoted Jobs to ensure proper gross profit outcomes.
• Fundamentally responsible for day to day safe working practices; to include and not limited to electrical, lifting and driving safety.
• Monitor and develop best practices to maintain all required financial goals as set by the Department.
• Develop a team atmosphere with the other TSM's and staff.
• Work with our parts departments to streamline order to dispatch processes.
• Review PMA's Scope and Targets with Manager to ensure proper pricing and execution.
• Plan, communicate and execute the off hours on call list for your designated AOR.

Requirements:

• Minimum high school diploma required.
• Two year associates management degree or equivalent/years of experience desirable.
• Minimum of two years of experience working in a scheduling capacity in a heavy-duty diesel or power generation repair business.
• A concentration in Microsoft products is a requirement.