Mechanical Engineering Specialist

Job DescriptionJob DescriptionAgency Note:This position is focused on technical customer support and applications assistance. It does not include sales quotas or commission incentives.About the RoleWe are seeking a technically minded professional to support customers using advanced lithium battery and power system products. This role serves as a key coordination point between customers, engineering, and internal teams, helping translate technical needs into practical solutions.This position is best suited for individuals with technical curiosity or hands-on exposure to electrical, mechanical, or manufactured systems who enjoy problem-solving and customer interaction. While you will collaborate with sales teams on quotes and order processes, this is not a quota-carrying sales role. Priority will be given to candidates demonstrating technical aptitude or relevant system exposure.Inside support workflows and order processes can be trained; technical mindset and analytical thinking are essential.Key ResponsibilitiesTechnical Support & Customer AssistanceServe as a primary contact for technical customer inquiries related to batteries, chargers, inverters, and power systemsTroubleshoot issues and guide customers toward appropriate solutionsInterpret technical documentation, specifications, and product dataApplications & Internal CoordinationTranslate customer requirements into clear technical information for engineering and operations teamsSupport product configuration and solution recommendationsCollaborate cross-functionally to ensure alignment on capabilities and constraintsOrder & Process SupportAssist in preparing quotes, cost estimates, and documentationSupport order entry and purchasing workflowsEnsure accuracy and timely coordination of deliveries and follow-upsCustomer Experience & ImprovementResolve customer concerns professionally and efficientlyIdentify recurring issues or workflow gapsContribute ideas for process and service improvementsRequired QualificationsBachelor’s degree or equivalent experience in Mechanical Engineering or Aerospace.3–5 years of experience in technical support, applications support, customer support, field service, or similar rolesTechnical exposure in electrical systems, manufacturing, HVAC, automotive, marine, energy, or related environments preferredAbility to understand and communicate technical concepts clearlyStrong organizational and multitasking skillsProficiency in CRM systems and Microsoft OfficeCandidates with primarily quota-carrying inside/outside sales backgrounds may not find this role aligned.Preferred ExperienceFamiliarity with lithium batteries, DC electrical systems, chargers, or invertersExperience reviewing schematics or technical documentationExposure to ISO-driven or regulated operational environmentsNetSuite or customer support platform experience\nCompany DescriptionWe are a staffing company dedicated to connecting you with long-term career opportunities.Company DescriptionWe are a staffing company dedicated to connecting you with long-term career opportunities.