Clinical Specialist | Urology - Sacral Neuromodulation | D.C. [North] / Baltimore, MD

Clinical Specialist

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

We're looking for a driven, reliable, and experienced Clinical Specialist to assist their Area in meeting sales and patient service objectives by providing reliable technical, educational, operational and sales support. Axonics is seeking action driven candidates who will be accountable to meet our patient and customers' expectations through reliability and quality in our products, processes, and systems.

Your responsibilities will include:

• Establishing, developing, and maintaining positive business relationships with Customers and Patients.
• Providing clinical support in surgeries, troubleshooting and follow ups in hospitals and clinics.
• Using clinical expertise, market & product knowledge to advance growth opportunities.
• Providing exceptional customer service to all customers.
• Educating customers staff on technical matters relating to Axonics products and therapies.
• Completing proper Patient care documentation in Axonics Patient Care Management (PCM) system.
• Making and receiving patient calls/text through Axonics PCM system. Some calls can be after hours and weekends.
• Partnering with Area Director and Territory Managers to learn market dynamics and local customer motivations and needs; having a thorough understanding of how Axonics products and solutions offer value to the patient.
• Contributing to the achievement of quarterly goals associated with specific initiatives at the Area and / or on a national level.
• Assisting with education / training of new employees.
• Managing inventory provided for case coverage and trunk stock.
• Expediting the resolution of customer problems and complaints to maximize satisfaction.
• Coordinating sales and marketing efforts with team members and other departments.
• Visiting accounts regularly to replenish literature and establish / maintain relationships with office staff.
• Working closely with Territory Managers to drive sales growth in target accounts and key areas.
• Actively participating in territory sales growth activities such as but not limited to customer lunch and learns, community education sessions, Advance Practitioner seminars, quarterly business reviews and other approved activities.
• Supplying management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeping abreast of best practices and promotional trends.
• Maintaining high level of clinical, market and product knowledge.
• Completing all assigned training in a timely manner.
• Continuously improving through feedback.
• Managing personal expenses per company expense policy and reporting monthly in Concur.
• Maintaining proper credentials for Hospital Systems in area.
• Up to 50% travel to include some overnight travel in and out of market. Work hours directly support case coverage and may vary from week to week.

Minimum qualifications:

• Highschool Diploma, though bachelor's degree highly preferred.
• Willingness to travel regionally to support clinical needs.
• Confidence and professionalism in high-stakes clinical environments (ORs, clinics).

Preferred qualifications:

• Bachelor's degree preferred.
• A minimum of 3 years of clinical experience in the medical device industry or a minimum of 5 years of clinical experience in urology as a RN.
• Highly motivated and target driven with a proven track record.
• Excellent communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.