Mobile Associate, Store in Store, Bilingual | Retail Sales

Job Overview Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a highly‑traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions. Job Responsibilities Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T‑Mobile solutions. Consistently leverage digital self‑serve tools during customer interactions and the onboarding process; identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Complete training on the T‑Mobile in‑store experience, new skills, products, processes, and knowledge of systems and reference resources; review personal results, current promotions, and updates to stay Customer Ready at all times. Continuously learn and improve to provide the best possible customer experience. Build and maintain strong, trustworthy relationships with customers; proactively reach out to potential customers to drive sales activity; follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail. Collaborate with nearby leadership and teams to support the customer experience from account set‑up, device support, and account servicing. Education and Work Experience High School Diploma or GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Coaching (Required) Communication (Required) Customer Engagement (Required) Customer Needs Identification (Required) Customer Service (Required) Leadership (Required) Product Knowledge (Required) Relationship Building (Required) Sales (Required) Sales Techniques (Required) Additional Requirements At least 18 years of age Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Compensation Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑job training and are eligible for training pay. Upon completion, they may be promoted to Mobile Expert with an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Benefits T‑Mobile offers a comprehensive benefits package for full‑ and part‑time employees, including medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and employee stock purchase plan; paid time off and up to 12 paid holidays for full‑time employees and about 2.5 weeks for part‑time employees annually; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary accident, life, disability, and long‑term care insurance; mobile service and home internet discounts; pet insurance; and access to commuter and transit programs. For more information on T‑Mobile’s benefits, visit Equal Opportunity Employment T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. #J-18808-Ljbffr T-Mobile