Software Engineer - Chat Platform/Dialogflow

Software Engineer - Chat Platform/Dialogflow

Location: 100% Remote

Duration: 12+ Months

Job Profile Summary

This job is an integral member of the Enterprise Technology & Operation's Digital team, within an agile software engineering team, responsible for building and supporting complex, scalable software applications across the Chat Platform. The incumbent will serve as a full-stack Software Engineer and will support the entire chat platform ecosystem, including real-time communication layers and client-side SDK integrations. Responsibilities include designing solutions, executing technical development using GCP, TypeScript, Node.js, Dialogflow CX/GECX/AI, WebSockets, and Web/iOS/Android SDKs, managing system integrations, and performing independent troubleshooting. The role requires taking an enterprise-wide architectural view, participating in the full software application build process from idea generation to deployment, and adhering to coding standards set forth by Principal, Lead and Senior Engineers.

Essential Responsibilities:

• Full-Stack Development & Engineering: Design, develop, and test robust applications for the Chat Platform. Write clean, scalable code in TypeScript, Node.js and Python adhering to established coding standards and performing code reviews.
• Real-Time Communications & SDK Integration: Design, build, and maintain real-time chat features using WebSockets. Develop, integrate, and support SDKs for Web, iOS, and Android to ensure seamless omnichannel messaging experiences.
• Platform Support & Integration: Assist in supporting the Chat Platform Build and maintain system integrations across various enterprise channels and backend services.
• AI & Conversational Engineering: Utilize Dialogflow CX / GECX / AI technologies to build intelligent conversational flows, integrating advanced AI capabilities into the broader platform architecture.
• Independent Troubleshooting & Problem Solving: Proactively diagnose, troubleshoot, and resolve complex technical issues independently across the full stack—from backend Node.js services and WebSockets down to client SDKs.
• Agile Participation: Actively participate in all scrum ceremonies, sprint planning, task estimation, and execution within Jira, digital.ai Agility, or RTC. Communicate issues and blockers to the Scrum Master in a timely manner.
• Collaboration & Best Practices: Apply software development best practices including source control management, unit testing, build processes, and operations. Mentor or guide junior team members as needed.

Education & Qualifications

Required Education: Bachelor's Degree in Computer Science, Information Technology, or a closely related discipline

Experience Requirements

• 3+ years of professional experience in software development, including design and analysis of algorithms, data structures, and design patterns.

Preferred Technical Stack:

• Strong proficiency in TypeScript, Node.js and Python.
• Hands-on experience with Google Cloud Platform (GCP).
• Experience implementing and maintaining Dialogflow CX / GECX / AI solutions.
• Experience integrating, supporting, or consuming SDKs for Web, iOS, and Android.
• Experience with system integrations, web services technologies (REST, JSON), Web Sockets, and NoSQL/SQL databases.
• Strong track record of independent troubleshooting and supporting production-grade, consumer-facing applications.
• Experience working within Agile/Scrum development methodologies.