Customer Service Specialist

Customer Service Specialist

This position is responsible for providing administrative support for the staff of a campus/department. Will also perform receptionist duties and other non-routine office functions as needed. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.

Responsibilities:

• Understand and abide by all external and internal regulations and policies associated within Student Services or other role specific regulations.
• Performs receptionist duties and related duties.
• Holds responsibility for specific projects/programs which may involve planning and coordinating work, analyzing data, preparing reports, making recommendations and other duties associated with the successful completion of a project/program.
• Maintains, processes and manipulates data on a personal computer/mainframe using word processing, data base, presentation and spreadsheet software.
• Processes, maintains, and handles the reservation system for classes, meetings, and events utilizing our reservation system software.
• Assists in communication with others by using many forms of technology, such as creating flyers, newsletters, signs, and others forms of communication utilizing different technologies.
• Schedule and coordinate appointments.
• Performs work of a confidential nature.
• Assists in carrying out office operation responsibilities.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
• Provides GREAT customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University Cultural Values.
• Perform other duties as assigned.

Qualifications:

• High School Diploma required, relevant college coursework or bachelor's degree preferred.
• Previous administrative experience preferred.
• Demonstrated positive organizational and technical skills.
• Must be proficient in working with technology such as email, google systems, Microsoft Office Suite, and other forms of technology needed in an office setting.
• Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
• Demonstrated ability to maintain satisfactory work performance and attendance records.
• Ability to maintain a professional appearance and manner.
• Demonstrative ability to work accurately and effectively with financial data and computerized systems.
• Ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution.
• Excellent interpersonal, communication and presentation skills, both written and oral which transcends to diverse audiences.
• Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
• Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the university.
• Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain). Some travel between locations required (own transportation).
• No regular lifting requirements, occasional lifting up to 25 pounds.
• Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.

DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER

Revised: 6/30/2025