Assistant Community Manager

Portico has an amazing opportunity to join our team as an Assistant Community Manager! This position will be based at our apartment community, Palazzo Townhomes, in Phoenix, AZ.

Job Summary
The Assistant Community Manager supports the Community Manager in achieving financial, operational, and resident satisfaction goals. This role focuses on rent collection, financial reporting, lease administration, and fostering a positive resident experience. The Assistant Community Manager also serves as a key liaison between residents, vendors, and the property team to ensure efficient daily operations.

Key Responsibilities

Financial Management

• Manage rent collection, accounts receivable, and delinquency processes.
• Process and code invoices; reconcile petty cash and vendor accounts.
• Assist with budgeting, financial reporting, and monthly review calls.
• Maintain accuracy in accounting systems (OneSite/Yardi) and financial records.

Leasing & Marketing

• Support leasing activities including tours, applications, move-ins, and renewals.
• Ensure compliance with Fair Housing and company leasing policies.
• Monitor market trends, update pricing, and recommend leasing strategies.
• Partner with marketing to promote the community and organize resident events.

Resident Relations

• Provide exceptional customer service to current and prospective residents.
• Address concerns promptly and professionally to ensure retention.
• Coordinate renewals and resident engagement programs.
• Participate in resident communication, newsletters, and community outreach.

Operational Support

• Oversee office operations, recordkeeping, and daily reports.
• Collaborate closely with maintenance to ensure timely service requests and quality make-readies.
• Support safety, emergency response, and key control procedures.
• Assist with vendor coordination, contracts, and compliance tracking.

Team Collaboration

• Partner effectively with on-site and corporate team members.
• Provide leadership support in the Community Manager's absence.
• Maintain professional communication with residents, vendors, and associates.

Qualifications

• Experience: 2-4 years in multifamily property management; prior Assistant Community Manager experience preferred.
• Education: Bachelor's degree in business or related field preferred.
• Software: Proficient in Microsoft Office and property management software (OneSite, Yardi).

Skills & Competencies

• Strong organizational and communication skills.
• Exceptional customer service and problem-solving abilities.
• Financial acumen with attention to detail and accuracy.
• Ability to lead by example and maintain professionalism under pressure.
• Knowledge of Fair Housing laws and property management best practices.

Physical & Work Requirements

• Ability to stand, walk, climb stairs, and lift up to 30 lbs.
• Exposure to indoor and outdoor environments.
• Flexibility to work extended hours, weekends, and attend company events as needed.

Our Company is an equal Opportunity Employer. As a condition of employment, a satisfactory drug test and background check are required.

Pay Range: $25 per hour