Customer First Desk Receptionist

Customer Front Desk Receptionist

The City of Hamilton is an Equal Employment Opportunity and Affirmative Action Employer. Minorities and women are encouraged to apply.

There will be two separate mandatory examinations conducted that candidates must pass in order to be considered for this position: This position requires that you are fluent in both Spanish and English. It is important to note that only applicants with a Spanish proficiency level of SUPERIOR, ADVANCED HIGH, ADVANCED MID, ADVANCED LOW, OR INTERMEDIATE HIGH will be eligible to take both the Civil Service examination and the Spanish-Speaking Proficiency examination.

An online Civil Service examination (Written in English) This will be conducted between Friday, June 26th - Friday, July 3rd, via a remote proctor. Qualifying applicants will be notified with additional instructions. Testing subject matter will be based on the categories below: Clerical knowledge, Reading Comprehension, Written Communication, Mathematical Ability, Interpersonal Relations.

A Spanish-Speaking Proficiency examination This will be conducted via a Spanish-speaking proctor following the Civil Service examination for passing candidates, and dates will be determined with each candidate individually.

This position is responsible for providing direct in-person service to customers at One Renaissance Center. The Customer Front Desk Receptionist has a bias for positivity and action, using well-developed communication and public relations skills to assist customers in a professional and courteous manner. The role involves performing general office duties and ensuring effective customer relations while managing high-volume interactions. This position reports directly to the Customer Service Supervisor. The goal of the position is to deliver exceptional customer service and support office operations, contributing to the overall efficiency and effectiveness of city services by completing all assigned tasks in a timely manner. This position coordinates communication between the public and city departments and building tenants. It does not require training or have knowledge base to perform work for any other city departments or divisions other than the front desk. The job functions, desired skills, knowledge and abilities are limited to support the customer first desk.

Essential Job Functions

• Customer Service : Provide direct assistance in the lobby at One Renaissance Center at the Customer First Desk. Respond to citizens' questions and comments in a courteous and timely manner and assist customers with kiosks in lobby.
• Clerical Duties : Perform general office tasks, including receiving and screening visitors, answering and routing telephone calls, maintaining files opening and distributing mail, entering data into a computer, and other similar tasks.
• Meeting and Event Support : Attend meetings, conferences, and workshops as requested and authorized. Provide support by preparing materials, taking minutes, and performing other related tasks as needed
• Information and Request Handling : Receive and direct requests from the public for community, city, and/or department related information. Direct requests to the appropriate party as needed.
• Visitor and Communication Management : Greet, screen, and direct visitors, telephone calls, faxes, mail, and messages for office personnel. Listen to and direct complaints related to department or City operations to the appropriate personnel.
• Office Equipment : Operate and maintain modern office equipment, including phones, computers, tablets, copiers, and fax machines. Troubleshoot minor issues as needed.
• Organizational Support : Demonstrate strong organizational skills and attention to detail. Manage multiple tasks and prioritize duties efficiently while handling confidential information with discretion.
• Document Management : Check documents and applications for completeness. Copy, fax, file and mail information as directed.
• Package Management : Receive and distribute deliveries left at the Customer First Desk.
• Item Distribution : Coordinate item drop-offs and pick-ups per department/tenant instruction.
• Additional Duties : Perform other duties consistent with the role and function of this classification and support office operations as required.

Skills/Knowledges/Abilities

• Knowledge of modern office procedures, practices, equipment and terminology.
• Ability to communicate effectively both orally and in writing.
• Ability to understand and follow oral and written policies, procedures, and instructions. Make decisions in accordance with office rules, regulations, policies, and procedures.
• Ability to operate a personal computer efficiently using standard word processing, spreadsheet, and database applications.
• Ability to independently solve problems and make decisions based on established policies and procedures.
• Ability to establish and maintain effective working relationships with other employees, supervisors, and the general public.
• Handle confidential information with tact and discretion.
• Ability to effectively communicate with Spanish speaking clients and staff.

Training/Education/Qualifications

Minimum Qualifications

• High School Diploma or equivalent (G.E.D); and
• One (1) year of work experience directly related to the duties of the position; and
• Fluent in both English and Spanish.

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan.

Health Insurance

The City offers comprehensive medical, dental, and vision insurance coverage. The medical plan is a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) to help cover eligible healthcare expenses. Health insurance coverage begins on your date of hire.

Holidays

For many employee groups, the City provides 17 days (136 hours/year) of paid holiday leave. These include: New Year's Day, Martin Luther King Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after, Christmas Eve Day, Christmas Day and New Year's Eve.

Life Insurance

After six months of employment, employees are eligible for $10,000 coverage under our group life insurance policy. Additional coverage up to the employee's annual salary ($40,000 maximum) may be purchased. Upon retirement this coverage will be reduced to $4,000. The premiums will be paid by the City.

Voluntary Supplemental Benefits

Life insurance (term and whole life), critical illness/cancer, accident, short / long term disability insurance

Deferred Compensation Plan

This plan allows employees to build a financial reserve for retirement by using pre-tax, payroll deducted contributions. This money is held and invested by the plan's trustees in options selected by the employee. Risk levels vary depending on the options chosen. Participation is voluntary.

Retirement Plans

The Ohio Public Employees Retirement System (OPERS) and the Police and Fire Disability and Pension Fund (PFDPF) are the two plans available to City employees. Both are established by Ohio law and participation is required. Both the employee and the City of Hamilton contribute a percentage (pre-tax) into the system. Members do not pay into the Federal Social Security System. Employees and the City also contribute to Medicare.

EMPLOYEES WHO ARE COVERED BY A COLLECTIVE BARGAINING AGREEMENT (CBA) MAY HAVE BENEFITS THAT DIFFER FROM THOSE NOTED ABOVE. IN THOSE INSTANCES, YOU MUST REFER TO THE CBA FOR SPECIFIC BENEFIT DETAILS. THIS LISTING IS NOT ALL-INCLUSIVE, BUT IS INTENDED TO PROVIDE A BRIEF OVERVIEW.