Systems Specialist - IT Desktop Engineering

Join our IT team as a Senior Systems Analyst, IT Desktop Engineer, supporting enterprise desktop engineering, endpoint management, software deployment, and automation initiatives in a fast‑paced technology environment. This role partners with internal teams, MSPs, and business stakeholders to maintain secure, reliable, and modern endpoint services while supporting technologies such as Microsoft Intune, SCCM, application packaging, and endpoint compliance. The ideal candidate brings strong technical, analytical, troubleshooting, and collaboration skills, along with experience driving operational improvements, managing desktop lifecycle activities, and supporting enterprise modernization efforts. This position does not provide employment pursuant to the terms of a STEM OPT Training Plan. Responsibilities Core Responsibilities Manage Windows operating system deployments, upgrades, patching, and lifecycle activities across enterprise devices Create and maintain technical documentation, deployment procedures, operational standards, knowledge base articles, and operational reporting while identifying opportunities for continuous improvement across desktop engineering and endpoint operations Design, maintain, and support enterprise desktop images, configurations, and endpoint standards Package, test, deploy, and support enterprise applications using SCCM, Intune, App‑V, and MSIX technologies Monitor and maintain endpoint compliance, security patching, and software deployment performance metrics Support endpoint security initiatives and ensure compliance with enterprise security standards and policies Coordinate software distribution, deployment scheduling, testing, and post‑deployment validation activities Partner with Enterprise Architecture teams to evaluate emerging technologies, recommend endpoint management improvements, and support enterprise modernization strategies Collaborate with Service Desk, infrastructure teams, cybersecurity teams, vendors, MSP partners, and business stakeholders to resolve incidents and improve service delivery Lead and support automation and AI Ops initiatives to improve endpoint management, operational efficiency, proactive monitoring, incident reduction, deployment accuracy, and overall end‑user experience across enterprise desktop services Troubleshoot and resolve complex desktop, application, and endpoint‑related issues escalated from support teams Support enterprise endpoint management platforms including Microsoft SCCM/MECM, Intune, and WSUS Lead in modernization initiatives including migration from SCCM and App‑V to Intune and MSIX solutions Develop and support automation solutions to improve operational efficiency, deployment consistency, and end‑user experience Perform additional duties as required, including providing support during emergency response situations Qualifications Required Education/Experience Master's Degree and a minimum of 2 years of full‑time relevant work experience Bachelor's Degree and a minimum of 3 years of full‑time relevant work experience Associate's Degree and a minimum of 4 years of full‑time relevant work experience High School Diploma/GED and a minimum of 5 years of full‑time relevant work experience Preferred Education/Experience Bachelor's Degree in Computer Science, Management Information Systems, Engineering, Business/Finance or related field and a minimum of 3 years of full‑time relevant work experience with experience working in Information Technology, customer, desktop, or presentation support environment Relevant Work Experience Experience supporting large‑scale enterprise environments, required Demonstrated ability to think strategically while maintaining a hands‑on, detail‑oriented approach, required Collaborative, curious and innovative mindset, required Microsoft certifications related to Intune, SCCM, Endpoint Management, or Windows administration, preferred Experience in managing projects, representing the organization in building and fostering relationships with customers, support groups, and vendors, and rendering sound business decisions, preferred Skills and Abilities Demonstrated problem‑solving skills Effective leadership skills Strong written and verbal communication skills Develops and delivers effective presentations Licenses and Certifications Driver's License Required Physical Demands Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Stand to use/operate office equipment for the duration of the workday Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non‑business hours during emergencies, which may include nights, weekends, and holidays. Ability to travel within Company service territory, as needed #J-18808-Ljbffr Consolidated Edison Company of New York