Medicaid Call Center - Coordinator 1

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment. Department Medicaid Project Management Operations Job Summary Job Description Receives all inbound calls and provides information relative to Medicaid programs and/or rendering real-time Medicaid eligibility determinations within Medicaid's Contact Service Unit (CSU), Member Services Division (MSD). Helps promote and facilitate enrollment and retention in the Louisiana Children's Health Insurance Program (LaCHIP) and Medicaid programs through the statewide MSD. Maintains knowledge of all Medicaid programs, policy and procedures, and eligibility and ancillary systems in order to accurately and effectively communicate Medicaid policy and eligibility with members, potential members, and providers. Works within the Louisiana Medicaid Eligibility Determination System (LaMEDS) to: research person or case level records, complete Medicaid applications, complete Medicaid renewals, provide information on case status and Medicaid program coverage, complete requests for duplicate cards, complete requests for case changes such as changes to demographic information and income, add or remove case members, read and interpret case notes and notices etc. May execute outbound outreach campaigns which may focus on certain populations, programs, or eligibility activities. Collaborates with Medicaid partners to ensure that members, potential members, and providers receive the timely and appropriate services needed. Works within ancillary software and hardware including CICS, CAJUN, TouchPoint, CosmoCorder, etc. to ensure that members, potential members, and providers receive the timely and appropriate services needed. Helps identify any other resources needed by a member and assisting the member with access or contact information to same. Participates in outreach efforts and emergency preparedness or response activities as directed. Other tasks as assigned. QUALIFICATIONS REQUIRED: Bachelor’s Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up. Ability to manage projects, assignments, and competing priorities. Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel. DESIRED: Advanced degree. Minimum 1 year professional experience with customer service and/or call centers. Minimum 1 year professional experience with Medicaid programs, policy, and procedures. Minimum 1 year professional experience with LaMEDS. Relevant industry certifications. SALARY: 45-55k Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references; Applications that do not include the required uploaded documents may not be considered. Posting Close Date This position will remain open until filled. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks. The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor. Located on the southern shore of Lake Pontchartrain, only 15 minutes from the French Quarter, the University of New Orleans occupies a 195-acre campus in one of the finest residential areas of the city. Founded in 1958, the University of New Orleans was the first integrated university to open in the South. UNO has graduated more than 80,000 alumni - more than half of whom live and work in the greater New Orleans metropolitan area. Ranked Top 50 in the Nation for Social Mobility by U.S. News & World Report. The Brookings Institution ranked UNO third in the nation for providing equal access to higher education for students from all income levels. The University of New Orleans is the most ethnically diverse college in Louisiana according to College Factual, a data analytics company that focuses on higher education outcomes. For years, UNO has appeared on U.S. News & World Report’s least debt list (schools whose graduates have the least amount of debt) among national universities. The University has been classified by the Carnegie Foundation as a Research University (high research activity), one of fewer than 100 public universities that holds this prestigious designator. The University of New Orleans is also a major business driver in metro New Orleans, generating a total economic impact of $470.5 million for metropolitan New Orleans in the 2014-15 fiscal year. UNO Welcomes Job Applicants from Varied Backgrounds The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.