Front Desk Agent - Marriott

Front Desk AgentMarriott Rochester Mayo Clinic, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success.We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.ResponsibilitiesGreet and welcome guests upon arrival and departureCheck guests in and out efficiently and accuratelyManage reservations via phone, email, and in-personHandle guest inquiries, requests, and complaints promptly and professionallyProcess payments and manage the cash drawerProvide information about the hotel, available rooms, rates, and amenitiesCoordinate with housekeeping and maintenance staff to ensure guest satisfactionMaintain a neat and organized front desk areaAdhere to all hotel policies, procedures, and safety guidelinesQualificationsHigh school diploma or equivalentPrevious experience in a customer service role, preferably in the hospitality industryProficiency with hotel management software (e.g., OPERA, Protel) is a plusExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to work a flexible schedule, including nights, weekends, and holidaysProfessional appearance and demeanorAbility to stand for extended periodsBenefits:Competitive payHealth, dental, and vision insurancePaid time offOpportunities for career advancement and professional developmentCompensation Range:The compensation for this position is $16.00/hour to $16.50/hour based on qualifications and experience.What We Offer:Competitive starting wagesHealth, Dental, Vision and other benefits available after 60 daysDailyPay401kPaid TrainingPaid PTOReferral programDiscounts at all Kinseth Hotel Corporation hotels and restaurants Kahler Hospitality Group