Medical Receptionist (Patient Services Representative)

Job Description

Job Description

Western Massachusetts Allergy, LLC is seeking a full-time Medical Receptionist for our Allergy and Immunology practice in Springfield, MA. We are searching for a friendly, outgoing, compassionate candidate with the ability to multitask, who is excited to help people, able to work independently and as part of a team, and with a drive for continual improvement. The practice uses a modern EHR (eClinicalWorks) with the goal of automating repeated processes, facilitating communication, and reducing paperwork.

Primary Responsibilities

• Maintaining a friendly and professional demeanor during all patient interactions
• Answering a multi-line phone system
• Greeting patients as they arrive and helping them check in
• Verifying demographics in the EHR
• Ensuring relevant forms have been completed in the EHR
• Collecting payments (copays and outstanding balances)
• Scheduling appointments
• Requesting medical records from outside providers
• Coordinating outgoing referrals, imaging, and testing

This description is intended to provide a basic guideline for meeting the job requirements. Responsibilities, knowledge, skills, and working conditions may change as needs evolve.

Work Schedule

• Monday–Friday
• 8:30am–5:00pm four days per week; one evening day (10:00am–6:30pm) per week
• No weekends
• Generous holiday policy

Requirements

• Medical office reception experience required — general customer service experience without a healthcare setting will not be considered
• Insurance authorization experience required — candidates must have hands-on experience verifying insurance eligibility and processing authorizations
• Allergy, immunology, or specialty practice experience strongly preferred
• Experience with eClinicalWorks (eCW) strongly preferred
• Spanish language proficiency strongly preferred — candidates with demonstrated fluency will receive additional compensation incentives
• Positive attitude and desire to contribute to the success of the practice
• Cheerful, welcoming demeanor with strong multitasking ability

Benefits

• 401(k)
• Health, Dental, and Vision Insurance
• Life and Disability Insurance
• Paid time off and Paid Holidays
• Personal improvement stipend
• A happy, professional place to work!