SERVICE TECHNICIAN

Job Description

Job Description

JOB TITLE: Service Technician

EMPLOYER: Nackard Pepsi, Flagstaff AZ

DEPARTMENT: Hi-Line, Service Dept.

REPORTS TO: Ryan Smith, Delivery Supervisor

EFFECTIVE DATE: Upon Hire

POSITION: Full-Time, hourly

SUMMARY:

This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. This position diagnoses equipment problems, using judgment to determine how to best repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems.

SCHEDULE:

• This job is Monday-Friday, 7:30am – 4pm (30min auto lunch). Weekends as needed when on-call.

DUTIES AND RESPONSIBILITIES:

• Repair and perform preventative maintenance on coolers, fountains, bar guns, ice makers and vending equipment. Remove / fix old parts and/or replace with new parts.
• Deliver vending machines into accounts
• Educate customers on basic equipment repair and upkeep procedures.
• Install equipment: Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply and find drain; build racks and connect lines for Bag-In-Box syrups.
• Fill installed equipment and adjust to proper water to syrup (brix).
• Prioritize and schedule service and PM calls to meet customer service windows.
• Drive to locations, evaluate issues and perform necessary work.
• Collect accurate and complete equipment and customer information.
• Maintain parts inventory on service vehicle.
• Establish positive relationships with contacts from service calls.
• After each call, complete paperwork on the job and submit.
• Lift, carry, pull, push and/or move as much as 55 pounds repeatedly over workday.
• Using proper equipment, move vending machines weighing between 800 and 1200 pounds.
• Installs equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism.
• Assists in the promotion and sale of extra equipment.
• Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
• Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.

• Accurately completes all necessary paperwork including but not limited to work orders, service orders, equipment removals and preventative maintenance.
• Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
• Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
• Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ business.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

NOT REQUIRED BUT Helpful:

• One-year certificate from college or technical school, six months to one-year related experience
• 608 HVAC Certification
• Understanding of Electrical systems
• Knowledge of a voltmeter use

• Other skills required :

• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.
• Ability to understand all safety requirements and cautions.

• Ability to perform all physical labor necessary.
  • Professional appearance and demeanor.
  • Ability to effectively present information and respond to questions.
  • Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Supports a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Seeks increased responsibilities; Takes independent actions; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Frequently required to walk.

• Occasionally required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally required to taste or smell.
• Occasionally exposed to wet and/or humid conditions (non-weather).
• Frequently required to work near moving mechanical parts.
• Occasionally required to work in high, precarious places.
• Occasionally required to work around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to extreme heat or cold (non-weather).
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Frequently required to lift and/or move up to 50 pounds.

COMPANY BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• Long Term Disability

• 401(k) With Generous Company Match
• Sick Time & Vacation Pay
• Job Type: Full-time